Executive Tech Support Lead (End User Support 4)

Requisition Number: 22457 

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $90,983.00 - $130,000.00 

Security Clearance: Ability to Obtain  

Level of Experience: Senior 

 

Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

 

To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072

 

Come Join HII! Where Hard Stuff is Done Right!

HII Mission Technologies is seeking an Executive Tech Support Lead for our Mclean, VA office. HII Mission Technologies is a technology solutions company delivering technical expertise and operational support to the United States Department of Defense, civilian government agencies and commercial customers. This is a hands-on, on-site technology role focused on the technologies our C-Suite Executives rely upon day-to-day. The position requires someone with demonstrated skills in an enterprise corporate environment that include mobile devices, desktop/laptop, AV, networking, Windows, MDM, and any other technology deployed to support our executives. This role will work with executives' schedules 24/7 and may need to be called after hours. The role will report into HII-Mission Technologies Service Delivery Team however dedicated to the Home Office of Mission Technologies, coordinating closely with other technical teams for support on network, wi-fi, messaging, devices, and cybersecurity. This is an on-site position of employment located in the Mclean, Virginia with travel to other locations if needed.
The ideal candidate for the position will have knowledge of a range of technology tools from iPhone through enterprise infrastructure. The role requires outstanding critical thinking skills. Responsibilities change moment-to-moment and depends upon a scope of technology, leadership, collaboration, planning, and communications expertise. To be successful you will need to have solid experience with AV and communication technologies: everything from Microsoft Teams on Apple/Linux/Window devices to making sure all AV equipment functions flawlessly during Executive meetings. The C-Suite Executives rely on this individual to ensure that they can lead our Home Office site without disruption or distraction. 
 

Responsibilities: I want to and can do that!

•    Respond immediately to diverse requirements including critical device troubleshooting, managing executive expectations, fast-tracking requests that are handled by other IT departments, planning for upgrades, and installing new software and features, collaborating with technology staff and management across IT including digital, cloud, messaging, network, and security.
•    Stay updated with emerging technologies and industry trends to recommend innovative solutions that enhance efficiency and productivity.
•    Maintain a deep understanding of HII-Mission Technologies' IT infrastructure, key applications, and cyber policies to function as a bridge between executive's need and keeping their devices and information safe and secure.
•    Constant assessment of all the executives' devices to perform troubleshooting, optimizing, and ensuring new software installation is function as designed.
•    Provide white glove customer service to the executives.
•    High level understanding of day-to-day support for Apple/Windows Hardware and Software and engage the Unified Collaboration Enterprise team as needed.
•    High level understanding of day-to-day support for various Hardware HP, Dell & Microsoft Software (Windows 11, Teams, Webex, MS Office 365 products etc.)
•    Build and maintain relationships across multiple internal teams including messaging, Networking, Service Delivery etc. to troubleshoot and assist with any issues.
•    Subject matter expert on Microsoft Teams and Webex for all supported Apple and Windows platforms.
•    Collaborate with other teams on issues and upgrades involving iOS, MacOS, Wi-Fi, MS products, Windows, Networking both at multiple HII-Mission Technologies offices.
•    Assist in all aspects of A/V and test prior to meetings and by on standby during these