Senior Business Systems Analyst - Revenue and Marketing Operations

Are you drawn to helping to transform and redefine what business systems analysis means to our organization, and strategically engaging with stakeholders to analyze and identify the most efficient and scalable solutions? 
We are looking for a Senior Business Systems Analyst to join our Revenue Operations and Marketing team at LogicManager. Through partnering with stakeholders to gain an in-depth understanding of customer business strategy, processes, roadmap, and the context in which the business operates, this individual will play a pivotal role in understanding the capabilities needed to address business challenges and ensure that implemented solutions meet the needs of the business and align with long-term strategies. 
If you’re looking for a high-impact role that will allow you to help team members and customers alike to achieve their goals, then this is the role for you.
Please note: We are a remote-first workforce but are giving priority to candidates currently based on the east coast due to our core business hours (9am-5pm ET) and collaborative efforts as an organization. At this time, we are unable to consider candidates based in other regions and appreciate your understanding.
You must be authorized to work in the US. We are unable to provide sponsorship at this time.

What You'll Be Doing On Our Team

• Serve as our lead systems expert for our HubSpot and Salesforce CRM environments, as well as lead the change management process and be our implementation expert of other systems in the sales, marketing, and customer success tech stack (including Gong.io, ZoomInfo, PlanHat, NetSuite)
• Translating existing business activities into robust workflows that allow you to visualize business requirements and execute them within the tech stack and develop process improvement initiatives that drive efficiency and scalability.
• Forsee the impact of new system requirements or process evolution on HubSpot and trace upstream and downstream fields, systems, and processes through integrations with related systems
• Work with Marketing, Finance, Sales, and Customer Success teams on supporting data analysis, performance leaderboards, and pipeline and resource forecasting, including customer life cycles, conversion time and rates, close/win rates, and activity metrics correlated to revenue outcomes.
• Create dashboards and reports on marketing and customer lifecycle metrics such as the lifetime value of a customer, marketing source attribution, solution utilization health scores that drive customer renewals and expansions
• Manage data augmentation tools, formula fields, workflows, custom views, integrations, reports and dashboards, and other content of intermediate complexity 
• Coordinate with leadership and Finance on pricing models and implement price book changes.
• Assist in documentation and training of new users on operating procedures and best practices of HubSpot and Salesforce CRM and broader tech stack
• Help the business to navigate change management within business systems and associated processes.

About You and What Skills You'll Need

• Eastern Time Zone: We are a remote-first workforce but are giving priority to candidates currently based on the east coast due to our core business hours (9am-5pm ET) and collaborative efforts as an organization. At this time, we are unable to consider candidates based in other regions and appreciate your understanding.
• 5+ years of experience as a Business Systems Analyst and/or CRM administrator or similar role. (Strong preference for Hubspot experience) 
• Strong understanding of HubSpot best practices and functionality as evident either through current experience in the platform or at least one Hubspot Inbound Marketing and Sales certification.
• A business-oriented approach to collaborating with key stakeholders, understanding workflows and integration points, and managing data to translate complex requirements into actionable next steps. 
• Understanding of sales and marketing technologies such as Gong.io and ZoomInfo is a plus
• Proficient in Google Office/applications (especially GoogleSheets) and experience analyzing complex data sets or using business intelligence tools is a plus 
• Creative and analytical thinker with strong problem-solving skills 
• Must demonstrate strong verbal and written communication skills 
• Demonstrated ability to meet deadlines, prioritize simultaneous requests, and successfully drive projects to completion 
• Proven ability to design and implement new processes and facilitate user adoption Must be able to work in a fast-paced environment and multi-task while paying close attention to detail

Bonus (preferable but not required)
• Strong preference for those with an educational or professional background