Senior Analyst, Business Systems

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Join a dynamic and innovative organization focused on delivering strategic technology solutions for Medical Affairs + Health Impact (MHI). As a Sr. Business Systems Analyst, you will serve as a partner in translating business goals into technology strategies, balancing tactical implementation with best-in-class technology for the Medical Affairs portfolio. Your role will involve creating documentation, planning, tracking tasks and milestones for the Therapeutic Area (TA) projects and customer relationship management (CRM) tools, while ensuring alignment with corporate standards and data privacy requirements. 

To be successful, the candidate is expected to have technical and functional experience around digital technology capabilities and how different solutions interact with each other to enable business outcomes. This role will be required to collaborate with a highly matrixed organization, to ensure business value can be delivered with the solutions being proposed.  

This position is expected to work with limited oversight, managing across multiple projects and workstreams, ensuring standardization & consistency, overseeing robust documentation, and communicating impact downstream to applications and users.

Responsibilities

• Collect organizational insights to develop design requirements and user stories related to people, process and technology changes to drive enhanced services, continuous improvement and process automation. 
• Help to create alignment of stakeholders within the scope and strategy of initiatives. This includes the need to collaborate cross-functionally to successfully deliver high quality specialty patient support service programs and deploy best practice solutions.