Lead Patient Service Coordinator

Description

Position Summary

The Lead Patient Services Coordinator works under the guidance of the Center Manager and the Provider(s), to greet patients; relay telephone messages to the appropriate recipients; assist with patient management; and perform various other assigned clinical responsibilities in addition to administrative tasks.

Duties and Responsibilities

• Understands, complies with, and enforces all NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
• Adhere to and uphold all applicable federal and state compliance regulations as well as NSPC’s Code of Conduct and Employee Handbook, compliance policies and procedures, and applicable healthcare fraud, waste and abuse laws.
• Assist in training new staff
• Annual completion of compliance training and adherence to the overall compliance program
• Perform all responsibilities of clinical roles including, but not limited to: rooming patients, Consent forms and pre procedure forms, assist with recovery process post procedure, oversee daily clinical staffing assignments, and oversight of daily clinical workflow.
• Manage and oversee daily scheduling calls, new patient scheduling workflow, provider schedule workflow, and all other patient contact measures and responsibilities.
• Oversight and assistance with all programs and therapies within the clinic
• Greets patients in waiting area, exam room, and/or procedure room, as appropriate.
• Prepares patients for care, ensuring comfort and safety at all times.
• Anticipate and support the needs and preferences of the Provider(s) and patients by managing daily patient flow and acting as a constant liaison between the Providers(s) and patients.
• Monitors clinical messages by effectively communicating information to the Provider(s) and relaying associated responses back to patients.
• Ability to assist with documentation for patient charts by obtaining diagnostic studies (e.g., labs, X-rays, path reports, etc.); taking and recording patients’ vitals; reviewing current medications, dosage, and dosage schedule; reviewing and assessing patients’ medical allergies; and recording Provider(s’) orders and prescriptions.
• Provides patients with any needed discharge/follow-up instructions, educational brochures, and dietary requirements.
• Assists with follow-up programs when assigned by performing pre/post procedure patient calls.
• Follows safety and infection control procedures at all times by maintaining individual protective protocols to X-ray exposure (aprons, shields, badges, etc.); maintaining disposable sterile equipment, supplies, and accessories following standards outlined in the Policy & Procedures Manual; properly disposing of contaminated waste following Universal Precautions and OSHA regulations; and maintaining knowledge of aseptic and sterile techniques.
• Maintains confidentiality and privacy regulations under HIPAA guidelines at all times by using privacy curtains and doors in appropriate areas; and properly documenting all aspects of patient care.
• Assesses medical and emergency equipment and accessories on a daily basis (when the Center is in operation), and reports any equipment malfunctioning to the Center Manager.
• Assists with administrative duties when not performing patient care and when all clinical duties have been completed.
• All other duties as assigned.

Requirements

Qualifications and Skills

• High school diploma - REQUIRED
• At least one year of directly related experience, preferably in a group practice setting.
• Ability to assist with patient services and therapies
• General knowledge of healthcare and medical terminology.
• Working knowledge of insurance criteria pertaining to patient lab tests, images, and other procedures.
• Excellent patient care skills and awareness of the legal implications of work and words in healthcare.
• General knowledge of OSHA and HIPAA regulations.
• Valid driver’s license – may be asked to work a different office depending on staffing and organizational needs.
• Excellent organizational/multi-tasking skills with acute attention to details
• Aptitude to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Proficient with Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• Ability to learn and use new software technologies, practice management programs, electronic patient medical records, and therapy platforms.