Manager, Technical Operations - Network Operations & Telemetry

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

We are seeking an experienced and dynamic Manager to lead our Network Monitoring and Telemetry initiatives at Zayo. This role is crucial in enhancing our network performance, security, and efficiency through advanced monitoring and telemetry solutions.

The ideal candidate will enable the network with innovative technology improving access, security, and visibility in line with Zayo’s operational standards, reducing expenses, and improving network reliability and availability.

Key Responsibilities:
Network Telemetry Deployment

• Spearhead the implementation of network telemetry systems across our infrastructure.

• Improve technician connectivity within Zayo facilities.

• Ensure seamless integration of telemetry solutions with existing network systems.

Environmental Monitoring

• Oversee the deployment of environmental monitoring systems in network facilities.

• Implement initiative-taking measures to prevent environmental-related network disruptions.

• Analyze environmental data to optimize facility operations and network performance.

Fiber Monitoring Expansion

• Lead the ongoing fiber monitoring deployment across owned metro and long-haul network

• Implement innovative fiber monitoring technologies to improve network reliability.

• Develop strategies for quick detection and localization of fiber cuts or degradations.

Performance Optimization

• Reduce access escort costs through improved digital access technologies.

• Enhance alarm visibility and response times across the network.

• Decrease Mean Time to Repair (MTTR) for fiber cuts and environmental events.

• Develop and track KPIs to measure the success of monitoring and telemetry initiatives.

Leadership

• Maintain regular reporting on team member performance, providing coaching and feedback to ensure productivity and quality goals are met.

Qualifications:

• Requires the ability to meet inflexible deadlines; perform multiple non-predictive tasks; and manage internal and external customer conflict to a successful resolution.

• Experience using Microsoft Office and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables.

• Strong understanding of HVAC, electrical systems (rectifiers, generators), and site maintenance practices. Strong analytical and strategic planning skills, with the ability to translate insights into actionable plans.

• Excellent communication and collaboration skills, with the ability to engage with cross-functional teams and senior leadership.

• Familiarity with routing and switching technologies, including OSPF, BGP, and VLANs.

• Experience with cloud networking, SD-WAN, wireless and hybrid networking environments.

• Experience with multi-site technology deployments.

• Financial acumen and experience managing budgets for large-scale projects.

• Familiarity with regulatory requirements and industry standards.

• Familiarity with majority of the following products:

• Network Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia, Juniper, Velo Cloud, Verkada.

• Salesforce, ServiceNow, Sitetracker equivalents.

• Telecom inventory systems, Metasolv is a plus.

• Microsoft Office and Google programs, specifically Visio, Excel, or G equivalent.

Education & Experience:

• Bachelor’s degree in technical discipline or equivalent education, training, and/or experience.

• Certifications such as CCNA, CCNP, CompTIA Network+, or other relevant certifications.

• Minimum of eight (8) years of experience within the telecommunications industry, with a focus on facility management and maintenance.

• Minimum of four (4) years of experience in