IT Senior System Administrator Salary range $45,000 - $58,000 (BOE)

This position is responsible for the effective installation, configuration, operation, and maintenance of information systems hardware, software, and related network infrastructure. Assist project teams with technical issues during installation and through the product lifecycle. Must possess a deep understanding of how information systems and equipment are utilized by various departments and how they support casino operations. Personnel are expected to exemplify superior guest service skills, work efficiently, ensure safety in all operations, and promote inter and intra department teamwork. 

 The following is a list of the main duties and responsibilities of a Senior Systems Administrator. However, other duties will be assigned as deemed necessary.

CASINO OPERATIONS

Perform daily system monitoring to verify the integrity, reliability, and availability of all server resources and systems to include review of logs.

Possess a thorough understanding of data flow within the casino management system and related systems.

Perform daily security monitoring to identify intrusions or system misuse.

Perform daily backup operations and ensure media is cycled off-site for safe storage.

Perform regular file archival and purge data as required.

Create, change, and disable user accounts as requested in Active Directory

Knowledge of working with VMware doing server maintenance

Investigate and troubleshoot problems as escalated and assign appropriate priority to work.

Repair and recover from hardware and software failures to minimize the impact to casino operations.

Apply software patches and upgrades on a regular basis.

Perform periodic performance monitoring and recommend changes in hardware and software as needed.

Ensure reliable functionality of all information systems supporting each department.

Document with pertinent data all work performed within the designated trouble-ticket system.

Maintain a proactive guest service approach when working on the casino floor.

Be knowledgeable of promotions, events, specials, areas, and locations of casino.

 

REGULATORY COMPLIANCE

Performs all duties in accordance with company team member handbook, internal policies, procedures, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, National Indian Gaming Commissions Minimum Internal Control Standards, Tribal Internal Control Standards, Bank Secrecy Act, and Payment Card Industry standards.

Maintains department log for visitor access.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Judgment/Decision Making

Must be able to work under general supervision and conduct work in a proactive manner.

Form opinions and make decisions based on information and available facts.

Avoid, eliminate, and or report situations that could be deemed illegal or represent a safety hazard to fellow team members, guest, or Otoe-Missouria Gaming Enterprises

Communications

 Make effort to keep informed of company information and communications by reviewing bulletin boards, trouble-tickets, emails, signage, and company newsletters. Additionally, must clearly communicate technical solutions in a professional manner and provide one-on-one assistance when needed.

QUALIFICATIONS

 To perform in this position successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individuals must be at least 18 years of age.

 EDUCATION and/or EXPERIENCE

Bachelor’s degree or equivalent combination of education and work experience is required; 6 years of systems administration experience. Guest Service experience preferred, however not required.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of current computer technology, best practices, to include information management techniques

Read and understand technical information and draft technical documents to include instructions.

Facilitate group discussions and analyze situations to define issues and draw conclusions.

Extensive knowledge of computer systems, operating systems, and applications, most specifically Active Directory, Microsoft Windows, and Microsoft Office

Have a working knowledge of operations and casino management system.

Have a working knowledge of databases, spreadsheets, e-mail, internet browsers, and HTML.

Knowledge of TCP/IP networking and related protocols

 Strong organizational and self-motivation skills and a proven track record for detail, accuracy, and thoroughness

Perform multiple technical tasks ranging from phone systems, audio systems, video systems, two-way radios, computers systems both hardware and software.

Prepare and maintain accurate docu