Director of Product Management, Post Purchase

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

​​​​​​​We are looking for a creative and entrepreneurial product leader to develop products and services that drive innovation and growth for our Post Purchase products within Visa Acceptance Solutions. As the Director of Product, Post Purchase Platform you will provide strategic guidance and leadership for the product team within Acceptance Solutions to ensure tight linkages across product priorities, market, and customer requirements for the entire Post Purchase platform. You will collaborate with cross functional stakeholders including Visa technology teams, regional solutions teams, customer service, relationship management and sales teams to jointly leverage our respective strengths and introduce innovative post purchase product solutions in a timely fashion. You should possess knowledge of both established and emerging payments and post payment flows and the solutions utilized by merchants, resellers, enablement partners and issuers. You will have a vision for conceptualizing and developing innovative solutions that simultaneously address deep customer challenges, surpass current market offerings, and advance Visa’s business strategy. Dedication to championing the voice of the customer and delivering pioneering solutions utilizing cutting-edge payment technology is a must. You should have a track record of successfully launching platform products, from ideation to implementation, with a focus on automation.  As part of your role, you will operate in a matrixed environment, requiring the ability to communicate persuasively through both written and verbal means to align stakeholders and executives on business cases and objectives. This role is based in Foster City or Los Angeles and reports to the VP, Global Head of Post Purchase Products, at Visa Acceptance Solutions.

Responsibilities:
• Lead and coach a team of product managers to solve challenging customer and market problems with innovative and groundbreaking solutions that will propel VISA’s growth and leadership in payments. Realize these solutions by leading their development and commercialization and working closely with Product, Technology, Regional Solutions, and Sales to optimize for the market.
• Own the overall strategy and roadmap for Visa’s post purchase foundational services and experiences including stakeholder collaboration, product requirements, and new product introduction.
• Build buy-in from senior executives and key stakeholders with persuasive storytelling that brings to life the customer need, business value proposition, and revenue opportunity.
• Create an environment that fosters a continuous focus on customer and market needs, creative thinking, experimentation, and learning.
• Use metrics-driven approach to test new hypothesis and product initiatives. Encourage teams to pursue bold ideas and be fearless to fail fast and develop alternate solutions when necessary.
• Enable and empower a team to drive product decisions based on product discovery, insights, and customer journeys. Make time/functionality tradeoffs
quickly and ensure consistent execution of product plans that result in on-time and on-budget product delivery, partner with Technology to execute on a global roadmap and ensure prompt responses to urgent issues that are client and revenue impacting.
• Gain a comprehensive understanding of the diverse range of products and solutions that Visa provides to its clients and partners such as merchants, banks, fintechs, and big-techs.
• Collaborate with relationship management, business operations and sales leaders to learn about their market needs and leverage insights, trends, and payment experiences from different regions in developing new solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Qualifications
Basic Qualifications:
• 10+ years of product management experience with a bachelor’s degree or at least 8 years of experience with an Advanced degree (e.g., Masters/MBA/JD/MD) or 4 years of