BUSINESS SYSTEMS ANALYST

Who We Are: United States Cold Storage (USCS) is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.

The Job Details:

As a Business Systems Analyst within the Logistics Systems Department, you will play a pivotal role in optimizing our technological ecosystem to enhance both customer interactions and internal operational efficiency. You will be responsible for the analysis, configuration, and support of critical systems, including our customer portal, the Customer Relationship Management (CRM) platform, and business process automation initiatives. This role requires a strong understanding of business processes, excellent analytical and problem-solving skills, and the ability to translate business needs into technical solutions.

Responsibilities:

• Customer Portal Management:
  • Serve as a key point of contact for the customer portal, understanding its functionalities and how it supports customer needs.
  • Collaborate with stakeholders to identify opportunities for portal enhancements and improvements.
  • Participate in the testing and deployment of new portal features and updates.
  • Provide support and guidance to internal teams and customers on portal usage.
• CRM System Support and Development:
  • Act as a subject matter expert for the CRM system, understanding its configuration and capabilities.
  • Gather and analyze business requirements for CRM enhancements and customizations.
  • Collaborate with technical teams to implement CRM solutions, including workflows, reports, and integrations.
  • Provide training and support to CRM users across the organization.
• Business Process Automation:
  • Identify and analyze manual, repetitive business processes that can be streamlined through automation.
  • Document current state processes and propose future state automated solutions.
  • Collaborate with stakeholders and technical teams to design, develop, and implement automation workflows and tools.
  • Monitor the effectiveness of implemented automation solutions and identify areas for further optimization.
• Collaboration and Communication:
  • Work closely with cross-functional teams, including logistics, sales, customer service, and IT, to understand their needs and translate them into system requirements.
  • Communicate effectively with both technical and non-technical stakeholders.
  • Create clear and concise documentation, including process flows, functional specifications, and user guides.
• Problem Solving and Analysis:
  • Analyze system issues and user requests, identifying root causes and proposing effective solutions.
  • Conduct data analysis to identify trends and insights that can inform system improvements and business decisions.
• Continuous Improvement:
  • Stay informed about industry’s best practices and emerging technologies related to EDI, customer portals, CRM, and business process automation.
  • Proactively identify opportunities for system and process optimization.

The Job Specifics:

• Location, Department and Work Hours: Camden, Logistics, Standard Business Hours
• Reports To: Customer Technology & Office Automation Supervisor
• Travel Amount: 10-20%
• Job Type, EEO, and Job Code: Full-Time, Exempt
• Salaried, Biweekly Paid
• Salary Range: $65,000.00-$80,000.00/yr.

Education:

• Bachelor’s degree in supply chain, Information Systems, Business, or a related field (or equivalent experience).

Qualifications:

• Up to 2 years of experience in a business analyst, systems analyst, or similar internship/role.
• Strong interest in technology, systems, and process improvement.
• Effective written and verbal communication skills.
• Detail-oriented, organized, and eager to learn in a team environment.

Preferred (Not Required):

• Exposure to CRM systems like Salesforce or Dynamics 365 (via school, internships, or projects).
• Basic understanding of EDI or business automation tools.
• Familiarity with logistics or supply chain concepts.

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

• Good arithmetic, reading, and typing skills.