Patient Service Representative II

Description

Join the Team: Patient Service Representative II

Michigan Institute of Urology – Utica Office

The Director of First Impressions Wanted!

Are you the person who can juggle three phone lines, greet a patient with a genuine smile, and solve a complex insurance puzzle—all while keeping the office on track? At Michigan Institute of Urology, we are looking for a Patient Service Representative II who is ready to be a key resource for our team and a dedicated advocate for our patients.

If you are looking for a role where your organizational skills are valued and your weekends are completely off-limits to work, you have found your new home in Utica.

The Perks: Why You Will Love Us

We believe that high-quality care starts with a high-quality lifestyle for our team. Here is the deal:

• The Schedule: Full-time, Monday through Friday, 8:00 AM – 5:00 PM.
• The Hours: This position provides a stable and reliable paycheck with a consistent 40-hour work week.
• The No-Go List: No nights. No weekends. . No "on-call" stress.
• The Full Package:
  
  • Comprehensive health benefits.
  • PTO and Sick Time to help you recharge.
  • Paid Holidays to enjoy with your family.
  • 401(k) plan to help you build your future.

Your Daily Mission

As a PSR II, you are a vital part of what makes our Utica office successful. Your day will include:

• Expert Guidance: Serving as the go-to resource for the team. When things get complex, you are the one who helps find the answers.
• Front Desk Mastery: Ensuring every patient feels seen and heard from the moment they walk through the door or call the office.
• Logistics Guru: Registering patients, verifying insurance like a pro, and keeping the schedule moving so our providers stay on track.
• Financial Specialist: Handling co-pays, deductibles, and referrals with total accuracy and ease.
• Guardian of Privacy: Ensuring patient confidentiality is ironclad while managing medical records and charge entries.

What You Bring to the Table

• Experience: A solid background in a medical office and proficiency with EMR systems.
• Multitasking Skills: The ability to manage a multi-line phone system and stay calm when the lobby gets busy.
• Insurance Intel: You know the difference between an HMO and a PPO and can navigate insurance portals with confidence.
• Reliability: You are the person the team counts on to be present and prepared for every shift.

Location

11051 Hall Road, Utica, MI 48317

Ready to Join the Team? If you are a customer-service professional ready for a professional environment that actually feels like a team, apply today. Let’s show Utica what world-class urological care looks like.

GENERAL SUMMARY 

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The Patient Service Representative II is knowledgeable in the areas of non-clinical support and acts as a resource to patient services staff, providing guidance on more complex issues and concerns. The Patient Service Representative II coordinates clerical tasks including answering the phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative II may process referrals and charge entries. They ensure that all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.  

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
• Actively participates in problem solving and identifying improvement opportunities.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards.)
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information in