Senior Product Manager

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva is seeking an experienced Product Manager with an entrepreneurial mindset to lead the vision and execution of our AI Agents Platform within the Data & Intelligence Platform group. This role is central to integrating AI and automation into our unified communications platform, enhancing customer interactions with innovative, human-centered technology. 

You will own the end to end of “what” and “why” of our AI Agents (voice bots, chatbots, etc.), aligning product strategy with customer needs, business goals, and market trends. Partnering closely with AI Engineers and Data Scientists, you’ll drive the development of multimodal AI features that elevate the user experience. 

Success in this role requires a blend of strategic thinking and hands-on execution—partnering closely and effectively with design, research, sales, marketing, and support to ideate, define, experiment, learn and iterate quickly in delivering high impact multimodal AI features. Reporting to the Senior Director of Product Management, you’ll operate in a fast-paced, agile environment, shaping Nextiva’s AI-powered future and delivering real customer and business value. 

Key Responsibilities 

• Product Vision & Strategy: Define and communicate a clear outcome focused vision and roadmap for Nextiva’s AI Agents Platform, aligning with the company’s customer-first mission and business goals. Drive the development of AI-driven capabilities (e.g., conversational assistants, automation bots) by articulating the “what” and “why” behind each feature—ensuring they address real customer needs and support strategic objectives 
• Market & Customer Research: Deeply understand our users (business communication platform users, contact center agents, end-customers interacting with AI) and their pain points. Conduct market research and competitive analysis to stay informed about industry trends and rival offerings in AI-driven customer engagement 
• Requirements Definition: Translate product vision into detailed user personas, stories, and acceptance criteria. Collaborate with UX and engineering to define user flows and technical needs that clearly convey feature value 
• Cross-Functional Collaboration: Serve as the bridge between technical and business teams. Partner with AI Engineers, Data Scientists, UX, and other Product Managers to ensure seamless integration and alignment. Engage Sales, Marketing, and Support for feedback and launch readiness 
• Product Development & Execution: Lead agile development cycles, prioritize the AI Agent backlog, and drive sprint planning and reviews. Continuously refine priorities based on insights and impact
• Feature Validation & Testing: Define success metrics and test plans. Oversee beta programs and use data-driven feedback to ensure features meet real-world needs and deliver measurable outcomes
• Product Launch & Go-to-Market: Drive GTM strategy with Product Marketing. Create value propositions, enablement materials, and coordinate internal and external communications to maximize adoption
• Post-Launch Monitoring & Iteration: Obsess over adoption metrics and Track KPIs like usage, automation success, and satisfaction. Gather feedback and iterate on features to enhance usability, performance, and customer value
• Business & Competitive Alignment: Align product outcomes with business goals (e.g., efficiency, retention). Monitor competitors and AI trends to refine strategy and maintain a competitive edge 
• Leadership & Communication: Evangelize the AI product vision across teams and leadership. Communicate plans and results clearly, mentor peers, and champion ethical, customer-centric AI practices

Success in this role is measured by delivering AI-powered features that improve customer experience and operational efficiency—such as h