Sr. Manager, Fraud Performance Management- Digital & Deposit Fraud

Work Location:

Wilmington, Delaware, United States of America

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Senior Manager, Fraud Performance Management leads a team of highly-skilled managers and strategists in the development of Fraud strategies for their respective business portfolio. The team develops and monitors rule strategies in order to manage and mitigate Fraud for their respective partner, while balancing the impact to Customers and our operation teams (e.g. Loss Prevention Call Center). The Senior Manager Fraud Performance Management is responsible for reporting on overall Fraud losses and trends in addition to detailed reporting to monitor rule strategy performance. The Senior Manager Fraud Performance Management also reconciles and condenses/summarizes numerous metrics for our Executives and partners.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Fraud Losses Management

• Oversees the review of fraud attacks to drive actions
• Participates in quarterly and annual fraud loss forecasting exercises
• Drives business strategy to deliver fraud loss plan
• Oversees the management of shifting network rules and liability requirements
• Drives change to uncover and resolve process gaps throughout the Bank
• Escalates and drives immediate action to address evolving risk vectors

Fraud Rule Management

• Oversees the management of strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
• Ensures change socialization and adherence to Change Management protocols

Fraud Operational Support

• Acts as a key contributor in operational forecasting and capacity planning
• Develops fraud case prioritization strategy to optimize return-on-investment
• Manages strategic intent for Operational & Contact processes

Design/Update Monitoring & Reporting

• Supports the prioritization and delivery of key reporting needs required to manage fraud losses
• Ensures existing monitoring is refreshed when data or requirements change

Partner Support – TD partners outside of FC&FMG

• Supports project intent and ongoing partner projects; provides risk identification and cost estimates
• Leverages fraud expertise to help define fraud resilient products and processes
• Provides post-launch IT validation and issue management
• Ensures Fraud policy alignment and implementation
• Provides monthly partner loss performance updates and participates in review sessions

Support FC&FMG Intent

• Outlines data needs for rule-writing and effective management
• Drives technology investments that move the business forward
• Manages model prioritization, business validation and implementation
• Supports audit and regulatory requests (data or intent)

Manage External Relationships

• Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
• Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Education & Experience:

• Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) required
• Master's Degree in a related discipline is preferred
• 10+ years relevant experience
• Knowledge of systems and processes is preferred
• Experience with SQL/SAS/Data manipulation tools required
• Previous experience with related fraud is preferred
• People management experience required
• Strong leadership and general m