PERA Rental Property Assistant

Requisition ID: 18953

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

Supports daily operations for two remote facilities, which include nine lake house rentals, two clubhouses, a general store and a grill. This role involves managing reservations, coordinating guest services, ensuring property maintenance, and delivering exceptional customer service and maintain high occupancy rates. This position does not offer a hybrid work environment and requires an onsite-only work schedule. 

What You'll Do

• 10-15% Reservations Management
  • Ensure accurate and timely communication with guests regarding reservations, payments, and special requests.
  • Monitor availability and maximize occupancy through effective scheduling.
  • Assisting with special events on property.
  • Assisting with invoicing, payment processing, and financial record-keeping.
• 10-15% Guest Services
  • Welcome guests upon arrival and ensure a smooth check-in/check-out process.
  • Address guest inquiries, concerns, and complaints promptly and professionally.
  • Coordinate with housekeeping to ensure the houses are cleaned and stocked.
• 15-20% Facility Operations and Retail Sales
  • Assists with inventory, transactions through the POS system, and ensures proper food handling practices.
• 40-50% Property Maintenance
  • General landscaping (mowing, trimming, blowing, etc.)
  • Maintain and make sure equipment in houses are in good working condition.
  • Ability to trouble shoot and fix minor issues in houses and common repairs. 
  • Conduct regular inspections of rental units and common areas to identify safety, maintenance or cleanliness issues.

What It Takes To Succeed

• Excellent communication and leadership skills. 
• Attention to detail and strong problem-solving skills. 
• Ability to multi-task and manage time effectively. 
• Ability to stand and walk for extended periods and lift, carry, and move up to 40 lbs
• Obtain an Arizona Food Handler’s license. 
• Ability to trouble shoot and fix minor issues in houses and common repairs. 
• Flexible schedule required, including weekends, holidays, and evenings as needed to accommodate guest and events. 
• Must reside within a 2-hour travel radius of the Lake Roosevelt properties to ensure accessibility for o