Customer Success Manager - Federal

Company Description

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network.

Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances are unable to match. Used in more than 190 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.

The Zscaler platform operates at a carrier grade level– we process over 50 billion transactions a day in our cloud to protect our customers.

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.

Job Description

The Customer Success Manager will play a key role in driving customer success, optimization, and upsell of new business opportunities for North America by qualifying and nurturing an installed base in support of our rapidly growing business. Zscaler is a SaaS company operating in a high growth market that leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come grow your career in the Cloud vertical by helping us enable our customers to achieve success.

Responsibilities:

• Develop and nurture customers to become Brand Ambassadors on behalf of Zscaler
• Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realization from Zscaler platform
• Deliver Service Review presentations Onsite to align Zscaler services with customer business initiatives and priorities
• Demonstrate fundamental understanding of Zscaler’s technology and articulate the advantages of our solution against competitors.
• Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers
• Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers
• Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.

Qualifications

• Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways.
• Familiarity with Network Architectures and network routing concepts.
• Highly motivated self-starter with competitive personality and strong attention to detail
• Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment
• Exceptional communication skills, both oral and written, coupled with excellent listening skills

Education and Experience:

• Bachelor’s degree in Engineering or Business
• 6-12 years in a Technical Project Management / Post Sales value creation type role 

Additional Information

The base salary range for this full-time position is $127,500 to $142,500 + bonus + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

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What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com. 

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qual