Network Technician-Business Engineering

JOB PURPOSE:

Assist in the installation, support, and ongoing maintenance of the Midco Business Network.

KEY FUNCTIONS:

• Work on assigned projects and collaborate with internal departments to fulfill customer orders for new and upgraded services.
• Execute MOPs to ease the deployment of new service orders and network configurations.
• Resolve customer trouble tickets and outages on the Business Network.
• Partner with vendors for installation, configuration, and troubleshooting.
• Participate in an on-call rotation and perform scheduled maintenances.
• Possess networking knowledge (Basic understanding of layer 2 vs layer 3, IPv4, IPv6, ACL’s, Spanning Tree) and troubleshooting skills.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Knowledge of structured cabling standards and AC/DC power safety and standards.
• Familiarity with fiber types, connectors, and basic handling.
• Knowledge of monitoring and troubleshooting tools such as SolarWinds, AKIPS, syslog, etc.
• Must be able to travel when necessary.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Compile timely, comprehensive, and accurate reports as requested.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision, and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Network Technician I

• HS Diploma or GED required.
• Minimum 1-year relevant experience required.

Network Technician II:

• HS Diploma or GED required.
• Minimum 3 years relevant experience required. Previous experience in telecommunications industry preferred.
• CCT certification preferred.

Network Technician III:

• HS Diploma or GED required.
• Minimum 3 years relevant experience required. Previous experience in telecommunications industry preferred.
• CCNA certification preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO: 

• Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
• We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
• We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
• Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:  

• Free Midco internet & TV 
• Great opportunities to get involved in volunteerism  
• Generous 401(k) match and paid tim