Service & Operations Support

Jensen Landscape Services

Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!

JOB SUMMARY:

Serve as first point of contact for client inquires and requests, and track issues to resolution. Provide general administrative duties in support of an outstanding client service experience.

MINIMUM QUALIFICATIONS:

Education

• High School diploma or equivalent
• BA in Business Administration or 4 years related work equivalent in experience

Experience

• 2-4 years related work experience

License or Certification

• Valid driver’s license

Specialized Skills

• Strong internal and external customer service
• Ability to demonstrate a positive professional demeanor and contribute to a culture of excellence
• Effective oral and written communication
• Demonstrated ability to timely and proactively follow up on and resolve problems
• Proven track record of very high attention to detail and organization
• Proven ability to work within time constraints with limited supervision
• Ability to prioritize workload and change direction quickly depending on deadlines
• Strong understanding of Microsoft Office Suite, and ERP systems
• Strong understanding of CA labor unions requirements
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detail
• Bi-lingual English/Spanish preferred, including ability to read, interpret and translate documents and make verbal presentations
• Ability to read, write and comprehend English
• Ability to speak effectively before employees individually or in a group setting

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constantly required to talk, hear, see, sit, stand and walk
• Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
• Frequent use of hands to manipulate, handle or feel objects, tools or controls
• Occasionally required to lift and/or move up to 25 pounds

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Constantly required to use computer-based systems.
• Frequently sits for long periods of time in an office environment.

ESSENTIAL DUTIES

• Promptly and professionally answer client customer service line
• Determine nature of client requests, enter into ERP, assign to appropriate department/manager, and track to completion
• Regular and timely follow up on client requests with operations
• Basic proposal creation
• Create and send seasonal proposals to clients
• Accurately prepare bids for common, straightforward landscape value added services
• Analyze reports and job data for discrepancies or issues and share findings with ROM and Branch Manager
• Work with field operations team on ensuring labor compliance requirements are met
• Process and review accepted work orders for accuracy of billing and description information into ERP and accounting system
• Timely and accurate processing of non-recurring accounts receivable invoicing
• Assist in organization of company functions and meetings including facility allocation and catering
• Provide general clerical duties, including typing, faxing, scanning, answering phones, greeting visitors and filing
• Assign system general Purchase Orders upon request as needed
• Assist with payroll process as needed
• Reconcile vendor invoices against open PO report as needed
• Regularly maintain and update the procedural manual as it relates to this position
• Manage client portal activity fo