Program Manager Customer Intimacy COO NL

Within COO NL we are looking for a Program Manager to join our team and boost Customer Intimacy across COO and ultimately DBNL.

Your role

As a Program Manager within COO NL, your role will be to make sure that all the initiatives that we will be deploying to boost Customer Intimacy, will be steered on properly. You are responsible for drafting and governing roadmaps, preparing and sometimes chairing meetings and making sure that we have adequate velocity on all the initiatives. Next to this, you will also be challenged to come up with your own ideas and to mobilize your colleagues within COO. You play a central role when it comes to preparing updates for senior stakeholders.

Your key responsibilities

The COO NL overall strategy and ambition is clear. Customer Intimacy is one of the key pillars in that strategy and many initiatives contribute to that strategy. You are responsible to bring all those initiatives together and to steer on them in such a way that we timely meet our objectives. You will do this for the whole of COO, reporting hierarchically to the Area Lead for Business Banking Operations, and functionally to our COO.

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment like the COO NL domain.
You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. You are a strategic thinker and can link strategy to actionable plans, and ensure we get things done at COO NL.

As Program Manager, you will also need to be or have:

• An effective team player with good interpersonal and communication skills

• Results-oriented and stress resistant, eye for detail and fact based

• Strong change and project management skills and affinity with agile way of working

• Able to work independently on various projects at the same time, often under pressure, prioritize your time

• A creative mindset. Curious to find new insights and connecting the dots, with imperfect data 

• Ability to translate data and random events into ‘the bigger picture’ for senior management

• Fluent in English, both verbally and in writing

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues awarded.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?

Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.