Retail Online Fulfillment Strategy - Senior Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Retail Online Fulfillment Operations team strives to meet our customers where they want to be engaged, wherever they may be. The team supports the innovation and management of several mechanisms where customers initiate orders online and then leverage our Retail Store locations to fulfill their order, whether that be a Front Store Delivery, Buy Online Pick-Up In Store (BOPIS), Rx Delivery, etc.  

As the Senior Manager of Retail Online Fulfillment Strategy, you will be at the forefront of innovation across the portfolio; building business cases, aligning executive leaders, securing funding, managing budgets, and creating portfolio roadmaps to slot work for the next 3+ years. The demand to provide our customers convenience and optionality in a highly competitive environment lends to need for this Senior Manager to have a bias toward action, strong analytical background, and a polished executive presence.

Primary Job Duties & Responsibilities:

Strategic Planning - 60%

• Own the Retail Online Fulfillment Strategic Roadmap, effectively prioritizing and sequencing impactful projects across a multi-year horizon

• Identifies and latches onto key opportunities, drilling deeply into existing or future opportunities and developing robust business cases to enable prioritization

• Leverages thought partners (Senior leaders, corporate partners, peers, team, etc.) as needed to create and revisit the strategy.

• Navigates ambiguity and change to achieve goals despite potential obstacles.

• Leads and participates in meetings/calls with corporate partners and retail executives

• Aligns the team to establish, update and maintain a clear set of actions across retail including interdependencies needed to achieve overall goals. 

• Able to harvest and gather data to derive insights and inform portfolio direction

• Develop the right monitoring and KPI strategy to ensure portfolio products have proper oversight

• Champions innovation by bringing ideas to own leadership as well as the broader Retail Leadership Team in an agile way, while balancing growth against financial risk and incremental cost to the organization

Stakeholder/Leadership Impact & Influence - 20%

• Demonstrate excellent verbal and written communication, with very strong interpersonal and presentation skills

• Adept at building influential presentation content geared toward senior leadership alignment, containing an impactful level of detail without being too granular

• Establishes strong relationships both within the immediate team and across the organization, focusing on stakeholder currency to foster collaboration and buy-in

• Independently leads meetings with stakeholder groups, including across different business functions and levels of leadership

Lead the Change - 20%

• Partner closely with direct report to ensure effective field and store change management strategy is in place to deliver committed results

• Leverage the right mechanisms, pursuant to the project or enhancement, that will render the right level of colleague activation while being cognizant of available colleague capacity

• Represent the change in a forum of senior corporate and field leaders, indepently presenting an a concise but empathetic way that reflects we’ve considered the colleagues perspective throughout

• Ensure effective planning for activation and rollout timelines, enabling a runway to get necessary alignment ahead of projects going live

Required Qualifications:

• 5+ years of prior related work experience

• Demonstrate successful leadership experience in a highly competitive multi-unit environment. Relevant sectors include retail, healthcare, and pharmaceuticals 

• Possess track record of influencing others with and without authority 

• Experience actively taking on issues in a decisive manner, while keeping broader department dynamics in mind 

• Experience operating un