Director of Infrastructure Engineering

At a world-renowned company like JPMorgan Chase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry.
 

As a Director of Infrastructure Engineering at JPMorgan Chase within the the Infrastructure Platforms - Data Protection and Recovery, you manage one large area or multiple smaller ones with advanced technical knowledge to resolve complex issues. Exercise independent judgement within general guidelines and parameters to determine appropriate actions. 

 

Job responsibilities

 

• Manages technical areas within infrastructure engineering, collaborates with others across different technical areas, and anticipates the needs of multiple disciplines within the function
• Manages and implements corporate and divisional operational plans and provides broad direction to teams, team leads, and supervisors
• Manages key senior stakeholders and ensures teams deliver in accordance with compliance standards, risk and security, service level agreements, and business requirements
• Drives multiple complex projects, processes, and initiatives
• Develops and executes the function’s objectives with accountability for outcomes
• Lead, mentor, and develop a high-performing team of Site Reliability Engineers and operations staff
• Foster a culture of continuous improvement, collaboration, and innovation within the team
• Lead incident response efforts, ensuring timely resolutions
• Conduct post-incident reviews to identify root causes and implement corrective actions
• Work closely with engineering, product, and business teams to align operational goals with business objectives
• Communicate effectively with stakeholders at all levels, providing updates on system performance and reliability

 

Required qualifications, capabilities, and skills

 

• Formal training or certification on Infrastructure Engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience managing cross-functional teams of infrastructure engineers
• Experience hiring, developing, and recognizing talent
• Experience managing cross-functional teams of infrastructure engineers and site reliability engineers
• Strong understanding of cloud platforms (AWS, Azure, Google Cloud) and infrastructure as code
• Expertise in monitoring and observability tools such as, Dynatrace, Prometheus, Grafana, Datadog
• Proficient knowledge of hardware aligned to infrastructure engineering 
• Knowledge in security best practices and compliance standards

  Preferred qualifications, capabilities, and skills  

• Exposure to managing and developing budgets

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our