Customer Service Coordinator

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Job Description:

We are immediately hiring a Customer Service Coordinator to join our Ryder Etna, OH Team. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Salary: $22/hr w/ shift differential

• Location: Etna, OH

• Experience in a fast paced office environment and proficient in MS Office

• Schedule: Sunday through Thursday 5pm to 130am

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days

• 401 (K) Savings Plan with a company match

• Discounted employee stock purchase options

• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more

• All major holidays paid and Paid time off within your first year

• Up to 12 weeks paid maternity leave

If you would like to learn more about this role and similar positions check out the link below:

https://www.youtube.com/watch?v=nzMF-rJGm2A

Summary
The Account Customer Service Coordinator I will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.


Essential Functions

• Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone

• Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders

• Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).

• Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues

• Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations

• Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)

• Work client specific reports including open order reports, return reports and EMC reports

• Provide direction to Customer Service Representative assisting assigned client(s)

• Implement continuous improvement initiatives to improve service for assigned client(s)

• Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills

• Demonstrates problem solving skills

• Ability to simultaneously handle multiple priorities

• Demonstrates time management and priority setting skills

• Ability to read and/or listen and understand information and ideas communicated

• Basic math skills beginner required

• Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required

Qualifications

• H.S. diploma/GED required

• Three (3) years or more in a Customer Service role or equivalent required

• One (1) year