BIC Operations Intake Specialist

BIC Operations Intake Specialist

Cooley is seeking a BIC Operations Intake Specialist to join the Business Intake and Conflicts team.

Position summary:  Under the supervision of the Regional Associate Director of  Conflicts or Business Intake and Conflicts Supervisor, the BIC Operations Intake Specialist will focus on New Business Intake.  The BIC Operations Intake Specialist will also work with the support of their BIC Intake Team Lead and other members from across BIC divisions. Duties include, but are not limited to, the following:

Position responsibilities:

• Process and analyze all new intake requests for matters for potential, existing, and former clients
• Review data quality issues (errors, inconsistencies, gaps) and changes / additions made in between conflicts clearance and intake review that may impact original conflicts analysis
• Communicate with all users (named attorneys, their assistants, submitters, etc.) regarding above-referenced intake issues as well as any potential risk management procedures pertaining to the opening of new client/matters
• Prepare and present appropriate information (e.g., engagement letter reviews, credit reports, litigation history reports, discounts, client requested guidelines, etc.) to approval partners
• Resolve any follow-up queries from approval partners
• Identify and facilitate additional “special” approvals (e.g., law firm engagements, cannabis)
• Document accurately and effectively provide documentation from end users, business process rationales, and approvals received to date; notate requests appropriately for downstream processing highlighting any additional requirements still outstanding
• Facilitate and perform changes to client and matter master data (in applicable systems) consistent with policies, procedures, and technical integrations
• Monitor the Business Intake support mailbox to assist attorneys and other users (including internal BIC members) with any intake questions/issues or status requests. Delegate accurately, timely, and appropriately to other BIC (or firm) divisions where best handled elsewhere
• Escalate appropriately any potential operational or customer service issues to BIC Intake Team Lead or Director
• Facilitate upload process for large numbers of matters
• Perform limited / basic conflicts searches, as necessary
• Assist with testing on new software and changes made to existing software
• Create administrative matters (CGC, shadow, etc.) and any related ethical wall setup / maintenance
• Assist with integration errors
• Assist with training sessions / follow up review of software updates for users

• All other duties as assigned or required

Skills & experience: 

Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Available to work overtime, as required
• 3+ years applicable experience (e.g., prior knowledge of conflicts of interest, document review, intake, and/or corporate law practice)

• Knowledge of American Bar Association’s Model Rules of Professional Conduct and California State Bar Association’s Rules of Professional Conduct

Preferred:

• Bachelor’s degree
• Paralegal Certificate preferred or completion of an ethics course in paralegal program
• Prior experience as a paralegal, intake coordinator, or conflicts analyst

Competencies:                                           

• Excellent written and oral communication skills
• Strong judgment, analytical and interpersonal skills
• Creative problem solver
• Empathetic and conscientious with feedback on people / work product
• Strong organizational skills with attention to details
• Ability to work independently with little or no supervision
• Ability to work in a fast-paced, challenging environment
• Strong ability to prioritize and juggle multiple tasks

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected hourly pay range for this position with a work schedule of 40 hours per week is $34.00 - $47.00 ($70,720.00 - $97,760.00 annually). Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spe