Sr. Director, Product Management

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

 

Job Overview

The Senior Director, Digital Product Management for Loyalty, Personalization, and Recommendations at Macy’s Inc. serves as an enterprise leader who defines the product strategy, vision, and performance for online customer engagement across a broad portfolio of digital experiences at Macy’s and Bloomingdale’s. This leader oversees a team of product managers and group product managers and drives enterprise-wide initiatives that span the entire digital user experience, including credit card acquisition and engagement, loyalty, product recommendations, Macy’s Media Network, marketing technology, and personalization.

 

What You Will Do

• Lead and develop a team of product managers by coaching and guiding them to deliver product solutions that meet both customer and business needs.
• Define the enterprise-wide product vision, strategy, and multi-year roadmap for your domain to differentiate Macy’s ecommerce experience.
• Drive executive decision-making, cross-functional alignment, and enterprise-wide thought leadership around product vision, roadmap, and execution.
• Lead and coordinate complex, enterprise-wide initiatives involving significant business, product, and technical challenges across multiple functions.
• Continuously improve team productivity by partnering with Engineering, UX, and other product portfolios to enhance efficiencies throughout the product development lifecycle.
• Establish, monitor, and take ownership of team performance metrics.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

 

Skills You Will Need

Enterprise Leadership & Strategic Vision – Ability to define and drive the product strategy, vision, and performance for digital customer engagement across Macy’s and Bloomingdale’s portfolio, influencing enterprise-wide priorities.

Cross-Functional Collaboration – Skilled at partnering with technology, marketing, merchandising, and analytics teams to deliver integrated product experiences that drive customer loyalty and personalization.

Customer-Centric Mindset – Deep understanding of customer behaviors and preferences to shape personalized experiences that enhance engagement and lifetime value.

Data-Driven Decision Making – Expertise in leveraging customer data, analytics, and experimentation to inform product roadmaps, measure impact, and optimize recommendations.

Innovation & Technology Acumen – Strong knowledge of digital product management, machine learning, personalization engines, and recommendation systems in a retail context.

Influencing & Negotiation – Ability to influence senior leaders, brand partners, and cross-functional stakeholders to align on product goals, secure resources, and drive execution.

Agile Product Delivery – Proficiency in agile methodologies to lead product teams through continuous delivery cycles, prioritizing features based on business value and customer impact.

Team Leadership & Development – Experience managing and mentoring high-performing product managers, fostering a culture of innovation, accountability, and growth.

Business Acumen & Financial Management – Strong understanding of retail business drivers, revenue models, and the ability to manage budgets and P&L related to digital product lines.

 

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 
• 15+ years of product strategy, product management, or ecommerce executive experience, with a focus on driving growth, engagement, and platform capabilities in both web and native app platforms. 6+ y