On-Call Support Staff - Crisis Solutions Center

Description

Shift: Variable. Day shift: 7am-3:30pm, Swing shift: 3pm-11:30pm, Night shift: 11pm-7:30am

Shift Differential: $1.00 per hour for Night Shift & $0.50 per hour for Swing Shift

Benefits: Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan 

Supervised by: CSC Clinical Supervisor

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

About CSC:

The Crisis Solution Center (CSC) is a temporary residential treatment facility that is open 24 hours per day, 7 days per week, including holidays. The CSC provides stabilization services for individuals, ages 18 and older, experiencing a behavioral health crisis, substance use crisis, and a post-overdose crisis. The CSC has two project components, the Crisis Diversion Facility (CDF) and the Crisis Diversion Interim Services (CDIS).

The Crisis Diversion Facility (CDF) is a 16-bed non-smoking facility that offers an alternative option for first responders to divert individuals from jails and hospitals. The facility accepts individuals 24 hours per day, 7 days per week, and has a 72-hour maximum length of stay.

The Crisis Diversion Interim Services (CDIS) is a 30-bed non-smoking facility co-located with CDF. Individuals may be referred from CDF to CDIS for continued support in their stabilization as this is an up to 14-day stay.

JOB DESCRIPTION:

The On-Call Support Staff works under the direction of the Clinical Supervisor or Project Manager and acts as a member of a multi-disciplinary team. The team is responsible for providing a welcome and supportive environment to adults who are experiencing a behavioral health crisis, substance use crisis or experienced an opioid overdose. This position offers support to the team on completing 15-minute wellness checks, watching security cameras, and serving meals/snacks to the clients.

MAJOR DUTIES & RESPONSIBILITIES:

• Maintain safety and security of the CSC by monitoring security cameras, answering telephone calls, and completing 15-minute wellness checks. 
• Respond to emergencies and initiate the appropriate response including contacting emergency-response systems as needed.
• Maintain order and cleanliness of the work area. 
• Re-make beds and clean the cubicles after a client discharges from the facility.
• Work scheduled hours at stations and/or milieu coverage and handle all duties of those areas, including meal services and clean up. 
• Document client interactions and other shift occurrences as needed and as directed. 
• Interest in working with individuals experiencing mental and/or substance use disorders who are experiencing a crisis. 
• Ability to work effectively with an interdisciplinary team. 
• Ability to work effectively in a fast-paced work environment.
• Ability to be timely, dependable, and reliable in attendance.
• Engage in de-escalation skills, crisis intervention, and stabilization. 
• Follow all Crisis Solution Center procedures as well as DESC ethics policies in maintaining appropriate client-staff interactions.
• Attend a 2-week onboarding process upon hiring and attending full day of mandatory training during employment.
• Other duties as assigned. 

Requirements

MINIMUM EXPECTATIONS:

• Be reasonably available to accept on-call shifts with less than 24 hours' notice during day/swing/night shift hours. Must work a minimum of 15 hours per month or two 7.5-hour shifts. 
• Maintain current contact information with supervisor, including phone, email, text, etc. 
• Once a shift is accepted, it is expected that the shift is worked from start to finish, except in extraordinary circumstances that must be communicated with a supervisor. 
• Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies. 
• Active Washington State Departmen