Full Time Senior Fraud Manager, Card Assets

GENERAL DESCRIPTION OF POSITION

The Senior Fraud Manager will oversee the fraud risk strategies and prevention. This is a critical position that will be responsible for developing and enhancing our fraud detection and prevention strategies. The candidate will specialize in analyzing fraud patterns to create or adapt prevention tactics to solve emerging fraud trends while providing a great experience to our customers. This includes application and synthetic ID fraud, account takeover and sophisticated new attack schemes.  Develop a short-term and long-term roadmap that will meet the business needs, minimize losses, and navigate cards through the full card journey. Determine what changes, technology, and development is needed for both the present and future. This position will also oversee the Collection operations.  Provides supervision to subordinate employees to assure that the responsibilities assigned are efficiently and effectively performed within official policies and regulations; provides training and assistance as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Establish key fraud performance metrics and develop automated reporting to monitor these KPIs. This duty is performed as needed, about 5% of the time.

2. Manage outsourced fraud functions, implementing changes for process gaps, improving current practices, and driving efficiencies. The ideal candidate will have a proven background in implementing positive change and overcoming barriers. The Fraud Department will need to be closely aligned with the Operations and Servicing teams. This duty is performed daily, about 10% of the time.

3. Identify non-traditional card fraud risk and develop solidified proactive strategies to mitigate potential losses. This duty is performed daily, about 10% of the time.

4. Manage any large compromises or breaches. This duty is performed as needed, about 5% of the time.

5. Develop and maintain fraud detection strategies and business rules that balance fraud loss and customer experience. This duty is performed daily, about 15% of the time.

6. Collaborate with a variety of partners within the company, such as unit managers, compliance officers, and call center operations to identity emerging threats, collect and analyze data, and implement changes to protect the business and our customers against fraud. This duty is performed daily, about 5% of the time.

7. Responsible to continually evaluate the effectiveness of existing analytical tools. This duty is performed monthly, about 5% of the time.

8. Identify and evaluate potential third-party fraud detection products. This duty is performed monthly, about 5% of the time.

9. Lead deep-dive root cause analyses into fraud incidents. This duty is performed as needed, about 10% of the time.

10. Ability to clearly communicate to individuals at all levels. This duty is performed daily, about 15% of the time.

11. Utilize First Data Defense Edge to adjust fraud strategies. This duty is performed daily, about 10% of the time.

12. Monitor and manage MasterCard and Visa alerts. This duty is performed daily, about 5% of the time.

13. Provides supervision to subordinate employees to assure that the responsibilities assigned are efficiently and effectively performed within official policies and regulations; provides training and assistance as needed.

14. Responsible for hiring; discipline; mentoring; and reviews for subordinate employees.

15. Perform any other related duties as required or assigned.

PHYSICAL ACTIVITIES

While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; occasionally required to stand, walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. 

ADDITIONAL INFORMATION

Understands and adheres to all compliance issues, attends training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, Security, and Credit Card Lending. Proficient at analyzing data, identifying merchant testing and fraud trends. Proficient in data mining and fraud analytics. Must be experienced user of Defense Edge, MasterCard Online line tool suite, and FiServ/FRD 3270 Platform.