Partner Technical Solutions Manager

About Nabla

We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.

We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.

Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.

This is a great time to join us!

Job Overview

As Nabla expands our footprint through reseller and integration partnerships, the Partner Technical Solutions Manager will own the technical success, enablement, and post-launch support of these partners.

This role bridges Partnerships, Customer Success, Product, and Engineering, ensuring seamless technical integrations, rapid issue resolution, and scalable processes for partner-driven growth.

Key Responsibilities

Pre-Sales & Scoping

• Partner with Partnership Sales during early reseller discussions to assess technical feasibility and integration scope.

• Define timelines, resource requirements, and data-flow architecture for each partner’s implementation.

• Translate partner workflows into integration requirements (API, authentication, and data mapping).

Implementation Leadership

• Serve as the technical project lead during partner implementation and onboarding.

• Own technical enablement, configuration, and validation of partner environments (e.g., API access, data ingestion, and workflow testing).

• Coordinate with internal Engineering and Product teams to resolve blockers and ensure successful launches.

Live Support & Partner Success

• Act as the ongoing technical escalation point for reseller partners post-launch.

• Troubleshoot integration and data-flow issues that exceed Clinician Experience scope.

• Manage the partners support mailbox and ensure SLAs for resolution are met.

Release Management & Technical Communication

• Test and validate new Nabla releases before partner rollout to ensure compatibility.

• Communicate version changes, API updates, migrations, and feature flags proactively to partners.

• Maintain clear change-management documentation and lead release-readiness reviews.

Enablement & Documentation

• Maintain partner-facing technical documentation, including integration guides, setup instructions, and troubleshooting FAQs.

• Run technical training sessions for partner teams (e.g., new feature enablement, integration workflows).

Internal Advocacy & Feedback Loop

Track partner feedback themes and advocate for fixes or enhancements, ensuring partner needs are visible in prioritization discussions with Product.

Your Qualifications:

• Technical Capabilities

  • APIs & Data Handling: Strong understanding of REST APIs, JSON, webhooks, and authentication models (OAuth2).

  • EHR Integrations: Familiarity with FHIR, SMART-on-FHIR, HL7, and healthcare data standards.

  • Troubleshooting: Experience reading logs, tracing requests, reproducing bugs, and testing APIs with tools like Postman or curl.

  • Observability & QA: Proficient with monitoring and error-tracking tools (e.g., Sentry, Datadog).

  • Automation/Scripting: Ability to write lightweight scripts (Python or JS) for validation, testing, or automation.

  • Documentation: Exceptional clarity in writing partner-facing and internal documentation.

  Experience & Skillset

  • 5–8 years experience in technical solutions, implementation engineering, or forward-deployed roles in the healthcare technology space.

  • Ideal: Experience working directly with reseller or platform partners.