Senior People Operations Specialist (remote - Poland)

In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post.

About Us:

Both Printify and Printful are pioneering production-on-demand companies and platforms established in Latvia but with a global customer base.

Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe. 

Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV. 

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

About The Role:

The Senior People Operations Specialist plays a critical role in driving operational excellence across global HR processes. This role serves as a subject matter expert in employee lifecycle operations, HR systems (Workday), and compliance, ensuring seamless, compliant, and high-quality support to employees and leaders. The Senior Specialist contributes to continuous improvement initiatives, process optimization, and knowledge sharing across regions and teams.

Key Responsibilities:

HRIS & Lifecycle Management:

• Own and execute complex HR transactions (Hire, Change Job, Terminate, Mass Actions) within Workday, ensuring data integrity, compliance, and adherence to internal controls.

• Act as a key liaison with HRIS teams to troubleshoot, test, and implement enhancements or configuration changes.

• Support HR reporting, dashboards, and audits with accurate and timely data inputs.
   

Process Ownership & Documentation:

• Develop, document, and continuously improve global and local HR processes aligned with best practices and company standards.

• Provide training and guidance to junior team members or HR coordinators on HRIS processes, documentation practices, and compliance.
   

Employee Documentation & Compliance:

• Prepare, review, and manage complex employee documentation (e.g., international assignments, mobility letters, restructurings) with legal and policy compliance.

• Ensure documentation and digital archiving meet data privacy, local legal, and internal audit requirements across jurisdictions.
   

Employee Support & Case Management:

• Serve as an escalation point for complex employee or manager queries related to compensation, benefits, and HR policies.

• Maintain case records in ticketing systems, ensuring service-level agreements (SLAs) and employee experience standards are met.
   

Cross-functional Collaboration:

• Collaborate with Legal, Payroll, Finance, IT, and Compliance teams on cross-functional projects and recurring processes (e.g., audits, data reconciliations, onboarding flows).

• Support organizational changes such as entity set-up, integrations, and policy roll-outs by providing People Ops expertise.
   

Knowledge Sharing & Continuous Improvement:

• Identify areas for improvement and automation across HR operations; lead or support improvement initiatives in partnership with HR Tech or Process Excellence teams.

• Contribute to knowledge management by creating and updating internal documentation, SOPs, and employee self-service content.

Requirements:

Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 4–6 years of experience in HR operations or people administration, ideally in a multinational, fast-paced environment.

• Hands-on experience with Workday or another enterprise-level HRIS (required).

Technical Skills:

• Advanced knowledge of HR operations, employee lifecycle, and r