Resort Managing Director

Job Summary

The Managing Director is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of employees, while maintaining the integrity of the hotel at a Caribbean/resort property. Responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the mission and overall success of the hotel. Work to achieve performance objectives focused on driving sales and profitability, guest and associate satisfaction, and meeting brand standards. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Responsibilities

QUALIFICATIONS:

• Bachelor’s degree or previous experience in the hotel hospitality field required. 
• At least 6 years of related experience and/or training or equivalent combination of education and experience is required. 
• Mathematical skills are needed including but not limited to basic math problem solving reasoning negotiating budgeting profit/loss concepts variances and percentages are often used. 
• Alcohol awareness certification.  General Manager and/or other certifications as required by franchise. 
• Strong relationship skills with strong oral and written communication skills. 
• Attention to detail planning an organizational ability customer skills as well as computer skills and general accounting knowledge. 
• Comfortable working in fast paced environment and willingness to be on call when away from work.

JOB RESPONSIBILITIES:

• Works with ownership groups as needed. 
• Manages all sources of revenue including the rooms housekeeping food and beverage engineering and other departments.
• Ensures all departments are profitable and maintain strong working relationships.
• Reviews pricing strategies and knows market segments.
• Responds quickly to changing market conditions and revises strategies accordingly.
• Actively participates in sales discussions meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
• Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction.
• Partners with property leadership to create the hotel’s annual budget and monitors the performance of the hotel throughout the year.
• Analyzes monthly financial reports and identifies opportunities.
• Makes certain hotels follow proper Human Resources guidelines.
• Walks all properties on a regular basis and reviews preventative maintenance programs.
• Completes a property Quality Assurance and franchise review as needed.
• Completes a direct bill audit semi-quarterly.
• Implements programs that meet corporate goals and objectives.
• Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President.
• Ensures that the responsibilities authorities and accountability of all direct subordinates are defined and understood.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook. Expected to report to work on scheduled days and at scheduled times.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Ensures hotels are in compliance with all federal state and local laws including OSHA EEOC Wage Hour and Health laws.
• Other duties as assigned by supervisor or management.

Property Details

 

A brilliant beacon of the U.S. Virgin Islands, the all-new Frenchman’s Reef has been reimagined with an elevated sense of style inspired by our islands offering two world-class resorts with a total of nearly 500 rooms, 85,000 sq. ft. of events and meeting space, 9 inspired dining options, Heavenly Spa by the Westin, 4 ocean view pools, the Westin Family Kids Club, and various island excursions. These amenities are sure to enchant adventures and leisure-seekers alike. The Westin Beach Resort & Spa and the Morningstar Buoy Haus Beach Resort, an Autograph Collection Hotel are the epitome of an island escape where, we guide our guests to a refreshing state of tropical chill; immersing them in modern comfort and the relaxing rhythm of life on the beach.

As Frenchman’s Reef completes the nearly $500M renovation, we are looking for experienced associates to join the team. Relocation assistance may be considered for leadership roles and there are many amazin