Director, Workplace Services & Real Estate (PMO)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This position reports to: VP, Global Real Estate & Workplace Services

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

 

Team Description
The Global Real Estate and Workplace Services (WPS) team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services, and amenities.

Main purpose of the Project Management Office
The Project Management Office (PMO) ensures capital projects are funded and executed effectively and efficiently assuring delivery on time and within budget. The PMO is responsible for developing and maintaining high standards to represent the ServiceNow brand by establishing best in class project management methodologies, standards, and tools, and communicating with Executive Management on all projects within the portfolio.

Job Overview
ServiceNow seeks a dynamic Director of PMO to lead the Workplace Services Program Management Office (construction focus). This role demands a leader with a record of successful project delivery, a passion for enhancing project management practices and significant experience in team leadership.

Responsibilities

Governance

· Establish a Center of Excellence aligned with PMI guidelines and company standards

· Manage multiple global projects with a capital budget in the range of $100M

· Implement efficiencies to meet/exceed financial expectations

· Develop, implement, and govern program management processes, tools, templates, policies, and metrics

· Monitor compliance with project policies and standards

· Ability to interpret and apply standard documents affecting real estate projects (i.e., agreements/contracts, leases, work letters, project charters, surveys, and drawings

Team Leadership

· Coach and mentor team members, sharing best practices

· Build and manage the PMO team structure in line with company/project goals

· Coordinate project deliverables and reporting with cross-functional partners and support contractors

· Set performance targets and conduct quarterly evaluations

· Oversee Project Managers for project delivery

· Foster an energized and collaborative environment focused on project delivery and employee satisfaction

Tracking and Monitoring

· Track and provide project status and audit reports

· Manage risk, issue, and change resolution process

· Ensure contract compliance

Prioritization

· Provide executive leaders with project impact and strategic alignment infor