Customer Onboarding Specialist (Cybersecurity)

<p><strong>Responsibilities</strong></p><ul> <li>Work closely with the sales team to understand customer requirements and provide technical solutions that meet their needs.</li> <li>Drive execution of kickoff calls, technical scoping sessions, solution utilization, and integrations</li> <li>Define and lead outcome-driven onboarding strategies for enterprise cybersecurity clients. </li> <li>Collaborate with internal teams (sales, security engineers, product, support) and external client stakeholders to ensure alignment and smooth hand-offs.</li> <li>Diagnose and resolve onboarding roadblocks—technical, process-related, or organizational.</li> <li>Develop and deliver focused workshops on platform use cases and best practices to key client teams. <a href="https://job-boards.greenhouse.io/recordedfuture/jobs/8001744002?utm_source=chatgpt.com" rel="nofollow noreferrer noopener" target="_blank"></a> </li> <li>On-site visits to the client, to support with the onboarding process.</li> <li>Create and maintain onboarding materials: slides, project plans, status reports, and knowledge transfer documentation. </li> <li>Identify risks and opportunities during onboarding, escalating as needed and proposing mitigation strategies.<br/> </li> </ul><p><strong>Requirements</strong></p><p></p><ul> <li>Bachelor's degree in Computer Science, Engineering, or a related field.</li> <li>4+ years in cybersecurity, SecOps, threat intelligence, technical consulting, or related fields.</li> <li>Strong project management skills (PMP, CSM, or experience running technical implementations).<a href="https://job-boards.greenhouse.io/recordedfuture/jobs/8001744002?utm_source=chatgpt.com" rel="nofollow noreferrer noopener" target="_blank"></a> </li> <li>Hands-on experience with cybersecurity platforms; comfortable leading live demos, scoping technical integrations, and training. </li> <li>Experience in <strong>conducting assessments according to security standards</strong> (e.g., ISO27001, NIS2).</li> <li>Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.</li> <li>Demonstrated ability to work collaboratively with cross-functional teams.</li> <li>Strong problem-solving skills and aptitude for understanding customer needs.</li> <li>Capable of managing multiple clients and timelines in a fast-paced environment. </li> </ul><p><strong>Preferred Qualifications</strong></p><ul> <li>Experience in <strong>project management</strong> in related IT fields  or consulting is highly desirable.</li> <li>Familiarity with Agile methodologies is a plus.</li> <li>Technical certifications, Cybersecurity certifications  relevant to the domain (e.g., ITIL, CompTIA Security+) will be an added advantage.</li> </ul><p><strong>Benefits</strong></p><p></p><ul> <li>Competitive remuneration package adjusted to proven skills and experience;</li> <li>Excellent working conditions;</li> <li>Exposure to training and professional development capabilities, including the ability to engage in cutting-edge research;</li> <li>Exposure to international clients and collaborators.</li> </ul><p> </p>