Senior User Researcher, Mobile

<p><em>Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.</em></p> <h3><strong>About Grammarly</strong></h3> <p><a href="http://grammarly.com/about">Grammarly</a> is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.</p> <h3><strong>The Opportunity</strong></h3> At Grammarly, we’re not just building mobile apps—we’re transforming how people connect, communicate, and collaborate on the go. As a UX researcher on our Mobile Apps team, you’ll be at the forefront of delivering seamless, AI-powered experiences that help millions thrive in a rapidly evolving digital world.   You’ll collaborate with cross-functional teams—Product, Design, Data Science, and Marketing—to identify critical business questions, apply rigorous methodological approaches, and synthesize insights that inform strategic decisions. Using various techniques, you’ll uncover actionable insights about current and potential Grammarly users. You will also foster a culture of human-centered, data-driven decision-making, helping to guide our evolution as a leader in AI-assisted communication. In this role, you will: <ul> <li>Work cross-functionally with data science, product management, product marketing, design, and engineering to identify research topics.</li> <li>Design and execute end-to-end custom primary research using a wide variety of methods.</li> <li>Lead exploratory and evaluative research to inform product simplification, scalability, and extensibility strategies across the Coda platform.</li> <li>Use research to lead vision and strategy discussions by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.</li> <li>Act as a thought leader in the research domain, while advocating for the current or potential customers.</li> <li>Understand Grammarly’s strategic business goals and user needs to actively contribute toward building a cohesive roadmap with your team.</li> <li>Partner with data science and our quantitative researcher to define and monitor key experience metrics, such as new feature adoption and user engagement with AI-enhanced workflows.</li> <li>Work quickly and communicate effectively with a fast-paced team focused on speed, rigor, and quality.</li> <li>Generate insights that both fuel ideation and evaluate potential solutions.</li> <li>Display the ability to work independently and autonomously.</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>Has a bachelor’s degree with 6+ years of relevant experience in user experience, applied research,  and product research and development, Master’s degree with 2+ years relevant experience, or a PhD with 1+ years of relevant experience.</li> <li>Has experience designing, moderating, and analyzing qualitative research.</li> <li>Has experience designing, launching, and analyzing rapid quantitative research.</li> <li>Has experience translating research findings into strategic narratives.</li> <li>Has experience understanding product experimentation results.</li> <li>Has experience mentoring and fostering a culture of growth and development within a research team.</li> <li>Has excellent communication skills, effectively articulating the rationale behind research direction and confidently presenting to diverse groups of stakeholders.</li> <li>Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.</li> <li>Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.</li> </ul> <h3><strong>Support for you, professionally and personally</strong></h3> <ul> <li><em>Professional growth: </em>We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.</li> <li><em>A connected team:</em> Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging am