Senior Specialist, HR Operations (Benefits and Leave of Absence)

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in either Mountain View, San Francisco, Chicago, or New York. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

The Senior Specialist, HR Operations – Benefits and Leave of Absence is passionate about delivering end-to-end customer-focused solutions and drives the HR Operations team to deliver superior services to our end-users: Employees, Alumni, Partners and Stakeholders.    

Working closely with other members of our Global Talent Organization, including our Benefits team, the Sr. Specialist will exhibit a broad scope of knowledge and contribute proactively to the planning and delivery of day-to-day HR service delivery activities.    

The Senior Specialist ensures that HR Operations is consistently on track for delivering a high-level customer experience, driving the team to execute with efficiency and ensuring adherence to LinkedIn process, culture, and values.   

Responsibilities:    

• Deliver operationally expert benefits and leave support for employees in the U.S. and Canada, ensuring compliance with federal, state, and local regulations. 
• Serve as a primary escalation point for complex benefits and leave issues, resolving cases efficiently and professionally. 
• Maintain strong relationships with employees and stakeholders, collaborating across teams to ensure satisfaction and timely service within SLAs. 
• Audit and maintain data integrity in HR systems and tools, ensuring accurate and complete information. 
• Communicate process status, updates, and issues clearly to clients and partners. 
• Support and administer HR programs, policies, and processes related to benefits, perks, and leaves of absence. 
• Identify trends, recommend solutions, and implement improvements to enhance service delivery and employee experience. 
• Keep training materials, knowledge articles, and SOPs up to date; train team members on best practices. 
• Partner with cross-functional teams to address process gaps and drive continuous improvement initiatives. 
• Represent HR Operations on regional and global projects as needed. 

Qualifications

Basic Qualifications:   

• 5+ years of experience in Benefits administration or HR/Benefit Operations directly supporting Benefits 
• Experience acting in a lead or subject matter expert capacity on an HR services team  
• Experience supporting employees through Leaves of Absence (LOA), including FMLA, CFRA, ADA, and other regional/state programs. 
• Experience working in a shared services environment   
• Experience with HRIS and case management systems (e.g., Workday, ServiceNow, or similar). 

Preferred Qualifications:   

• Experience supporting accommodations processes (ADA, accessibility, workplace adjustments) strongly preferred but not required 
• Experience driving outcomes among cross functional teams without having a direct reporting relationship  
• Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks   
• Experience with knowledge management principles and systems   
• Strong customer service orientation with proven ability to provide accurate, timely, and empathetic support in a shared services or case management environment. 
• Strong attention to detail and ability to manage confidential information with discretion. 
• Excellent written and verbal communication skills. 
• Ability to manage multiple priorities and work in a fast-paced environment. 
• Familiarity with benefits vendor management and escalations with benefits providers. 
• Relentlessly devoted to the ‘employee experience’ in all things   
• Knowledge of Canadian benefits, provincial health systems, and leave programs. 
• Prior experience working in a large, global shared services or HR operations environment. 
• Strong analytical and problem-solving skills; ability to interpret and apply policies consistently while maintainin