Customer Service/Sales Support E-Commerce

Req ID 66726 | Vernon Hills, United States

About the team: The Digital Markets team is part of the North American Customers & Strategy team. The function of the digital markets team is to drive the overall growth and performance of the eCommerce business across all business lines of ZF Aftermarket. The sales support role in the digital markets team will manage the day-to-day touchpoints with the end users/buyers. This includes order management and customer engagement through inbound messaging and active review management. The role is an active part of the team and will be key is driving the customer experience of the end users/buyers.

 

What you can look forward to in Customer Service/Sales Support E-Commerce:

• Daily review of inbound orders and expected ship time frames to ensure no gaps within the IT connections.
• Submission and responsibility for clearing of orders within compliance block.
• Responding to all inbound buyer inquiries within 1 hour, by working with necessary product or tech departments.
• Submit necessary documentation for inbound returns. Specialist to liaison with DC returns team for restocking when needed.
• Approve buyer refunds as appropriate and add necessary credits to account. Review, approve and process daily returns requests from customer accounts.
• Track all inbound customer inquiries, complaints and returns by part number.
• Use tracked information and share with category management so that they may take necessary actions.
• Evaluate response/operational performance reports within customer portals to propose process improvements for order shipments and order returns.
• Provide responses to all buyer reviews and ratings. Escalate areas of concern.
• Become expert within each customer portal to stay up to date on customer system changes and expectations that influence the return expectations and customer response timeline to ensure ZF Aftermarket in meeting those requirements.

 

 

Your Profile for Customer Service/Sales Support E-Commerce:

• 3-4+ years Customer Service experience
• Microsoft Office proficient with strong knowledge in Excel.
• Experience in SAP preferred
• Strong communication, collaboration, process, and analysis skills required.
• Ability to prioritize and work under tight deadlines.
• Independent worker who is a strong team player and will succeed among a fast-working group and with high dedication.
• Knowledge of the automotive aftermarket market is a plus.

 

Why you should choose ZF in Vernon Hills: 

• Paid Vacation

• 401k Plan

• Health Care Benefits

• Paid Holidays 

• Tuition reimbursement for educational advancement

• A strong diversity culture

• Supportive Employee Groups and community outreach activities

 

Be part of our ZF team as Customer Service/Sales Support E-Commerce and apply now!

 

Contact

Kyle Nader

 

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran