Product Communication Representative - Women's Health - Remote

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

The Product Communication Representative position will serve a vital role to initiate contact with targeted healthcare providers and offering key information, marketing material, and/or samples for Millicent Pharma's Wome's Health products. The position may include other responsibilities as follows: entering sample orders, monitoring inbound phone lines, survey or territory warming calls, pharmacy stocking calls, managed care pull-through calls, product information blasts, and generic release awareness calls. This position will be focused and measured on creating positive customer service interactions, call volume, and success at meeting the client’s expectations. The Product Communication Representative will possess the ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, and pharmacy and insurance landscapes.

EVERSANA Deployment Solutions offers our PCRs competitive hourly compensation, lucrative bonus potential, paid time off, company paid holidays, excellent training, employee development programs, 401-k plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Always create positive interactions with customers.
• Meet or exceed call expectations and call goals.
• Ensure that sample and literature requests are generated accurately and perform appropriate follow-up and investigation on product shipments as needed.
• Maintain database entries on targeted customer calls including attempts, product discussions, literature requests, and sample requests.
• Provide feedback and recommendations to team leadership on areas and opportunities for improvement.
• Comply with all company, PDMA, compliance, and, regulatory policies and guidelines.
• Ability to work independently from home.
• All other duties as assigned.

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill, and/or abilities required.

• High School Diploma
• 1 year of pharmaceutical sales experience in an outbound Virtual/Tele-sales stongly preferred
• Proficiency in Microsoft Office software especially Word, Excel, and Outlook required; and possess an ability to learn new software.
• Employees must provide a stable internet connection adequate to support voice-over VoIP calls and virtual call platforms.
• Excellent communicator and have superior people skills
• Understanding the inner workings of a medical office.

Additional Information

OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect wit