Sr. Business Program Manager, Executive Customer and Partner Engagement

We have an opportunity for an experienced and motivated Sr. Business Program Manager, Executive Customer and Partner Engagement. This role requires an individual that can work in a fast-paced environment, while driving high quality results. This role will be in the Global Partner Solutions (GPS) team where each day is different.  As a part of the GPS Executive Office, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, trust, and our aspire-to culture.

As part of the GPS Exec Office, supporting the GPS corporate vice president (CVP), coordination with others will be essential to drive high impact engagements, in both planful and dynamic ways. The role reports to the Sr. Director and Chief-of-Staff, and effective partnership in this tight team is important for success. 

One of the top focus areas for the office of the GPS CVP is customer & partner engagements that maximize opportunities to empower commercial customers and partners to digitally transform their businesses in innovative ways.  Within this area of focus, the office of the GPS CVP team has the following objectives:

• Magnify the impact of the GPS CVP through deep engagement with customers and partners and identify breakthrough opportunities.
• Generate operational efficacy to facilitate engagements in collaboration with related teams and individuals.
• Establish a strategic view on customer and partner engagements and help guide the prioritization of the GPS CVP’s time with customers and partner.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive the customer and partner engagement strategy and execution model for the GPS CVP - aligned to the team's strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities.
• Run the rhythm to support executive sponsored accounts, which includes driving and improving the current process, solid engagement plans with clear objectives, collating and providing strategic customer and partner insights and efficient tracking of actions that will contribute to direct business and customer impact.
• Coordinate and manage to closure all customer/partner issues directed towards the GPS CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing, and summarizing info to the leader, engaging the right owners or SMEs who should take execution ownership of resolving the issues.
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the GPS CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.
• Run rhythm and coordinate executive customer/partner requests across other Microsoft executive offices and organizations to ensure maximum business impact through proper customer/partner alignment.
• Keep up with Microsoft and industry technology and digital transformation trends to prepare and ensure all GPS CVP customer/partner engagements are pushing the business forward.
• Maximize customer, partner, and field engagements undertaken by the GPS CVP during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications.

Other

• Embody our Culture  &  Values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

Preferred Qualifications