Manager-Quality Engineering - Tech Web & Mobile

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We’re looking for a Manager, Quality Engineering to work on award winning mobile applications (#1 in JD Power 2021 Mobile App survey) that will be used by tens of millions of American Express cardholders around the world. We want someone with strong technical skills and creativity. Should enjoy solving tough problems and working with new technologies. You should not be shy about sharing your ideas and be obsessive about user experience and high quality. 

You’ll be part of the Mobile Engineering team whose mandate is to develop new products and platforms for American Express customers. Mobile Engineering’s aim is to build interactive experiences at all touch points of a consumer's journey whether before, at, or after the time of purchase. 

You’ll be working in a fast-paced environment with the stability of working for a Fortune 100 company. Your primary responsibilities will be to work on a small team of engineers developing mobile products. You should be familiar with modern software development methodologies and be able to dive deep and rapidly iterate on ideas despite ambiguity. 

Responsibilities

• Define and drive the Quality Engineering strategy aligned with organizational and engineering goals.

• Drive an automation-first mindset across teams to improve efficiency, scalability, and release confidence.

• Champion shift-left testing and enforce quality standards, governance frameworks, and release readiness criteria.

• Evaluate, adopt, and optimize modern QE tools, including AI-assisted testing, CI/CD integrations, test data management, and observability solutions.

• Standardize testing tools, frameworks, and best practices across teams to ensure consistency and scalability.

• Own and continuously improve production defect leakage metrics.

• Lead root cause analysis (RCA) for escaped defects and implement preventive improvements.

• Escalate critical quality issues with clear impact analysis and mitigation plans.

• Define, track, and report on key quality metrics including defect leakage rate, automation coverage, regression cycle time, flaky test rate, production incidents linked to quality gaps, and overall release health.

• Use data-driven insights to improve processes, tooling effectiveness, and delivery predictability.

• Build, scale, and sustain a high-performing Quality Engineering team.

• Mentor and coach QE engineers to foster technical excellence and ownership.

• Act as the release quality gatekeeper, prioritizing defects and making risk-based decisions.

• Plan and allocate QE bandwidth effectively across initiatives based on business priorities.

• Partner with Engineering, Design and Product teams to embed quality into design, development, and release cycles.

• Advocate for quality as a shared responsibility across the organization and drive a culture of continuous improvement.

Qualifications:

• Bachelor’s degree in computer science, Engineering, or related technical field (or equivalent practical experience).

• 10+ years of experience in Quality Engineering / Software Testing, with at least 2–3 years in a people management or lead capacity.

• Strong hands-on experience with test automation frameworks across UI, API, mobile platforms.

• Proven experience implementing auto