Solutions Architect - Patient Services

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

In this role, you’ll get the opportunity to design and architect patient services solutions for customers. You will solve key business challenges to ensure that the customer’s needs are met. You will partner with customers and internal team members to deliver high quality solutions. Solution Architects use a broad skill set across design, build, soliciting feedback, and presenting design reviews to produce eloquent solutions from requirements definition through to execution.

Looking back on your first 12 months at Komodo Health, you will have:

• Defined and developed comprehensive solutions by coupling industry knowledge with technology understanding 
• Navigated ideas from the whiteboard to polished business applications for our healthcare and life sciences customers
• Led detailed requirement gathering sessions with customers and worked with the Komodo Health delivery team to ensure a comprehensive list of requirements was documented
• Determined the overall solution design for customer projects, including all Salesforce components, data and application integration, and selection of third-party tools
• Led a team of configuration specialists and business analysts to create and document our solutions
• Led customers through design reviews to refine and iterate on the solution design
• Participated in customer training sessions and other implementation initiatives to contribute to overall project success across all deliverables
• Strategically built relationships with relevant customer sponsors and stakeholders within each project to actively identify and create future opportunities, references, and to develop a robust industry network for the organization
• Stayed current with business challenges clients are facing in relation to Commercial Operations, Medical or Patient Services areas, including new trends, market conditions, regulatory requirements, and the competitive landscape

What You Bring to Komodo

• Expertise in documenting current state business processes, identifying gaps/areas for improvements, simplifying complex processes, as well as making recommendations for future state processes and system designs.
• Ability to effectively design and configure a scalable solution to meet client business needs.
• Expertise in the Salesforce.com ecosystem and its various app clouds - Service, Experience, Health as well as its integrations.
• You’ve led a functional and technical team through full Salesforce project lifecycles.
• Demonstrated proficiency defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs.
• You can teach and collaborate with business analysts and configuration specialists to design solutions, document requirements, and own portions of the build.
• Excellent cross-team communication and collaboration skills 
• You have professional experience in life sciences technology consulting ideally in the pharmaceutical industry domain with exposure to Commercial CRM or Patient Services related projects.
• You have experience in working with IT infrastructure teams and designing multiple integrations including email, SMS, telephony, and master data management
• Life Sciences/Pharma/Patient Services domain/industry experience candidates will have preference

Compensation at Komodo Health
We are committed to providing competitive compensation for all roles at Komodo Health.