Senior Business Analyst

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes.  IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures,  The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week if local to Cincinnati, with the potential to work three days remotely. Core in‑office days are Tuesday and Thursday but will be determined by business needs. 

We are seeking a Senior Business Analyst to support our Property & Casualty IT organization within the AI & Automation domain. This role partners closely with our product delivery teams to support our AI and Automation solutions.

The ideal candidate has extensive knowledge of P&C insurance lines of business, policy lifecycles, and product delivery models, along with strong analytical and requirements‑gathering skills.

Essential Job Functions and Responsibilities

• Analyzes business issues and defines requirements to design IT solutions that align with organizational goals.

• Collaborates with product manager, delivery lead, user experience, and/or project teams to gather information, model systems requirements, and document specifications.

• Develops and implements automated system protocols that reduce manual processes, increasing overall operational efficiency.

• Partners with delivery team to maintain workflow charts and diagrams to study system capabilities and write detailed specifications.

• Partner with product managers and delivery leaders on business rule configuration and change requests

• May create end-user documentation and deliver training to ensure successful adoption of new systems.

• May monitor project milestones, phases, and elements to ensure timely and budget-compliant delivery.

• Performs other duties as assigned.

Job Requirements

Education: Bachelor’s degree in Business, Information Technology, Computer Science or a related field.

Experience: Generally, a minimum of 6 years of related experience that includes experience in designing, coding, testing, debugging, documenting and/or maintaining applications required or configuring and using application software in a business setting.

Scope of Job/Qualifications: Provides requirements guidance to program manager, project manager and/or project teams.  Participates in all phases of the requirements life cycle and requirements teams for small to moderately complex programs and projects. May make recommendations for Best Practices and introduce new techniques/tools to the BA Practice (including methods/approaches).  Exhibits strong business knowledge and ability to identify and define business needs including a high level of understanding of organization's business and technology operations. May serve as Scrum Master on an agile team, helping the team through a combination of facilitation and coaching, while also helping those outside the team understand how to interact with the team. May serve as an agile development team member, creating and testing the product increment. Strong analytical skills with the ability to gather and analyze data to drive decision-making.

Business Unit:

Property & Casualty IT Services

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and