Patient Access Specialist 1

Description

CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Patient Access Specialist 1.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer. 

You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!

Salary: Starting at $17-$20 hourly based on experience.

Statement of Purpose: 

This role, reporting to the Regional Director of Clinical Operations, drives daily operations and ensures the seamless management of the facility. This position demands strong leadership and strategic execution to achieve organizational goals. 

This position will direct, coordinate, and integrate practice resources to meet both short-term and long-term organizational goals. This individual will assist in the implementation and enforcement of policies and procedures, onboard and train staff on new policies and processes, ensure compliance, report issues, and recommend solutions. They will also work closely with the staff and providers to ensure location compliance with applicable regulatory standards. (e.g., OSHA, DOH, DOL, HIPAA, etc.)

Career Path: Practice Administrators manage a varying degree of work depending on the size and scope of location(s) they oversee. There are three Practice Administrator levels: PA I, PA II, PA III. A level and salary are assigned based on the number of providers in the site, how many sites they oversee, and how many visits are processed (checked out) through the clinics each year. A Practice Administrator can directly affect their career path (level) based on their work to increase the size and scope of their clinic(s). Levels are reviewed annually as part of the annual review/merit cycle.

CAN Values:

1. Recognize and affirm the unique and intrinsic worth of each individual.
2. Treat all those we serve with compassion and kindness.
3. Act with absolute honesty, integrity, and fairness in the way I conduct my business and the way I live my life.
4. Trust my colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.

Primary Tasks:

1. Promote and practice with integrity CAN Community Health, Inc.’s mission, vision, and values as listed above
2. Ensure delivery of high-quality patient care by actively monitoring patient experience feedback.
3. Oversee the day-to-day operations with precision by optimizing scheduling, patient flow and resource allocation.
4. Responsible for the direct and indirect oversight of on-site clinic staff.
5. Oversight of front-end revenue cycle functions; including reconciliation of daily collection and end of day reports.
6. Recruit, train, and lead high-performing teams, fostering a culture of excellence and accountability
7. Comply and enforce all established CAN policies and procedures
8. Conduct employee coaching and reviews Provide appropriate constructive feedback or disciplinary action and training 
9. Strategically manage the P & L, clinic budget, monitor expenses and ensure financial sustainability.
10. Enforce strict adherence to all healthcare regulation and standards
11. Maintain confidentially regarding patient and/or family in accordance with professional and departmental standards 
12. Collaborate closely with medical staff to ensure seamless, compassionate and timely patient care.
13. Forge and maintain strategic relationships with community organizations and stakeholders to increase the clinic impact and
14. Spearhead quality improvement initiatives to drive superior patient outcomes and clinic efficiency
15. Participate in monitoring site visits, audits and other related activities as directed
16. Act as a liaison between internal and external stakeholders to ensure satisfactory experience (s)
17. Support quality program processes and objectives; participates in local quality team as assigned.
18. Oversee patient records to ensure the h