Branch Relationship Manager -RL-Emerging Market (RL-EM)-Relationship Management

Branch Relationship Manager - BRANCH BANKING - Branch Banking

 

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JOB DESCRIPTION

Branch Relationship Manager

 

Department Retail Liabilities – Branch Banking Location   Position Grade Deputy Manager

 

 Job Role: Branch Relationship Manager

 
 

• Sales of Complete Product Basket (viz. Banks and Investment Products, Cross-Sell Asset Products etc.)

 

• Handle Customer Service Requirements like Account Opening, DMAT Account Opening, Grievances, Liability Product Selling, and Liability on product features, Cheque Book Insurance.

 

• Speed and Efficiency of Service Given.

 

• Going beyond the Professional need of the Customer by providing other Products. Enhancement of Customer Value.

 

• Back-up to Relationship Managers holding HNI Relationship(s).

 

• Customer Acquisition through Referrals.

 

 

 

 Job Requirements:

 

 

 

• Equal blend of Service and Sales orientation. In absence of Equality, prefer Sales Orientation as a Skew.
• Thorough understanding of Banking.
• Customer Retention.
• Cost Efficiency through Process.