Senior Infrastructure Engineer

Ready to be a Titan?

In this position you will be part of the Engineering team at ServiceTitan responsible for the technical development of our product and tooling platform specifically around Automation, Platforms and engineering experiences . We provide exciting opportunities to make an immediate impact in our rapidly growing organization. We are quality driven, passionate about automation , use the most modern tools in Open Source as well as Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.

We are looking for engineers to contribute to our software development lifecycle by building out tools, libraries, frameworks and processes that will improve our development velocity, expand teams’ testing abilities, enable teams to self-service, and enable fast, reliable, comprehensive automated coverage.  We need technically capable, forward-looking, experienced engineers with shared services and tooling experience with a passion for quality who can build best-in-class tools to be adopted across all of ServiceTitan and facilitate segments of quality delivery - functional, acceptance, performance, security, disaster readiness, etc across the board.  We also desire those who can balance rapid iteration and development with long term strategic thinking and who are innovative, confident, and comfortable with ambiguity.

What you’ll do:

• Build and improve our automation tooling, frameworks and libraries by working closely with developers to deliver testing platforms that enable them to self service as well improve their velocity and success.

• Develop and evolve Infrastructure as code frameworks for all automation needs

• Design, develop, and maintain automation libraries

• Evaluate, onboard, achieve expertise, and educate developers on third-party tooling.

• Own the tooling and strategy from local-machine through production while providing observability across them all with a quality mindset.

• Must be self-motivated and know when to seek guidance and be able to handle periods of uncertainty and ambiguity; detail-orientation is a must

What you’ll bring:

• 5+ years of hands-on software development experience, preferably with web and mobile applications in the software development industry

• 3+ years building tooling and shared services for engineering teams

• Experience working in a fast paced Agile environment and handling ambiguity

• Experience with public cloud technologies (Azure/AWS), infrastructure (Kubernetes and/or Docker), and DevOps tooling (backstage, Terraform)

• Strong Technical Knowledge of Object Oriented Programming concepts, familiarity with C#, Python, & JavaScript 

• Experience with code deployments and version control systems (Git), CI/CD tools (TeamCity, Jenkins, CircleCI, etc), and Kubernetes

• Experience with Infrastructure as Code and self service tools like backstage

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven M