Staff Business Systems Analyst - Customer Success Ops Excellence

Join Intuit as a Staff Business Systems Analyst in Customer Success Modern Operations. Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce. 

We are seeking an experienced, strategic, and collaborative Staff Business Systems Analyst to support a two-sided professional network at scale. In this critical role, you’ll be responsible for tackling complex business problems and driving new innovations with end-to-end accountability to ensure that we execute with quality. You will engage senior leaders in a highly matrixed organization, consistently show a bias for action driving execution and above all, delivering delightful experiences to our customers.

You will have the opportunity to help lead Intuit in its transformation to industry-leading service operations technologies and platforms. 

Responsibilities

● Collaborates with a team of top engineers, designers, product managers, analysts and Customer Success business partners to define and enable long term capability strategies that align with Intuit’s strategic goals. 

● Analyzes complex business problems to be solved through process automation, re-engineering, and strategic analysis of business processes; proactively seeks data to build business cases, influences effectively, and presents logically. 

● Defines detailed business requirements to deliver on strategic objectives, gathers end user feedback and incorporates into solution design and development. 

● Contribute to Business Process Reengineering (BPR) initiatives within the team, supporting the implementation and optimization of processes. 

● Drives the development and implementation of AI-powered solutions to address business challenges and enhance operational effectiveness, leveraging and demonstrating AI in day-to-day work to drive efficiencies. 

● Moves fluidly between high-level strategy and execution; confident giving a presentation to Sr Leadership as well as running a meeting with users and technical SMEs 

● Has an innate curiosity and willingness to dive deep into a complicated platform product, identifies and documents how any underlying system connects, while identifying gaps and automation requirements 

● Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Creativity and iteration are key. ● Drives work with urgency, moves teams forward, leaps over barriers, bridges over gaps and keeps the business moving 

● Support the translation of strategic plans into prioritized initiatives and contribute to their execution. 

● Demonstrate steady performance and adaptability amidst uncertainty and aggressive deadlines. 

● Engages in continuous learning and seeks mentorship to foster high performance and professional growth within the team. 

Qualifications

● Adept at translating complex analysis into actionable business insights, strategically prioritizing, and clearly communicating objectives, plans, status, and results. 

● 5+ years of experience in operations within a fast-moving technology-driven organization or a quickly evolving supply chain driven organization 

● 2-3 years of top tier management consulting experience preferred 

● Experience in Business Process Reengineering (BPR) principles from planning to post-implementation, contributing to problem-solving aligned with business priorities, and a strong understanding of all phases of the Software Development Life Cycle (SDLC). 

● Demonstrated ability to understand operating systems holistically and lead the delivery of program portfolios.

● Strong business analysis skills (planning, feasibility assessments, requirements development, testing, problem solving) 

● Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders. 

● Possess experience with AI technologies for process improvement and efficiency gains in BSA <