Implementation Project Manager, High Velocity

Company Description

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes. 

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at therapybrands.com. 

Job Description

The purpose of this position is to enable our high velocity customers and give them an excellent experience both during our on-boarding process and through ongoing customer relationships.

PRIMARY RESPONSIBILITIES OF THIS POSITION

• Serve as the point of contact for new clinics by guiding them through their first 60 to 90 days of implementation through emails, in-app tools, and facilitating client facing activities.
• Help build and maintain the tools and resources necessary to enable a self-serve onboarding experience including email campaigns, in-app guides, and client facing webinars
• Monitor trends in key performance indicators of client implementation success and execute on strategies to improve performance
• Delegate set-up tasks to customers and follow up to ensure their completion
• Answer questions and assist with process related needs and questions during the transition to our products
• Proactively call and email assigned clinics throughout the year to check on their satisfaction and to promote customer loyalty.
• Up-selling of additional services when appropriate.
• Utilize strategies to reduce customer churn.
• Document and maintain processes in project management software (Monday.com)
• Cross train with related high velocity products and assist teammates as needed
• Manage and follow-up on tasks in a timely manner
• Meet and maintain productivity goals

Thrive@TherapyBrands

Qualifications

• Excellence in both written and verbal communication
• Ability to listen well and empathize with others
• Process driven and high attention to detail
• Demonstrated problem solving skills with excellence in critical thinking and analytical experience
• Ability to multi-task and prioritize work amongst competing tasks
• Ability to self-manage and self-motivate
• Experience with HubSpot or other CRM tools
• Experience with helpdesk tools
• Experience in all Microsoft Office tools

To be successful in this role, Implementation Project Manager must have:

• An in-depth understanding of our products
• Experience with SaaS onboarding 
• A basic knowledge of Microsoft Excel including the ability to search for and organize data.
• A working knowledge of HubSpot, Salesforce, and Monday.com or similar software
• The ability to identify unspoken red flags and upgrade potential.
• Ability to follow internal processes accurately.
• The ability to navigate a SaaS product for gathering information and supporting clients in onboarding

Preferred experience

• Experience in healthcare
• A working knowledge of a CMS-1500 Claim Form and insurance billing.
• A working knowledge of clearinghouses to complete payer enrollments and identify and investigate issues.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Therapy Brands is an equal opportunity employer.