Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

In this Lead Facing Engineering you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.

What impact you’ll make?

In this role you’ll be Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams with a forward mind set supporting GE VERNOVA SQDC and Lean Principal for an optimized impact.

Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline.

Job Description

• In this role, you will oversee all contract performance activities across customer sites, serving as the primary liaison between the customer and the project team. You will be responsible for managing information flow, ensuring the timely resolution of issues, and negotiating changes or solutions as needed. Additionally, you will ensure adherence to all operational, financial, and technical contract specifications. The role involves leading proposal negotiations and contract administration, while providing support to senior leadership on key accounts.
• Identify business challenges and implement best practices that enhance product quality, process efficiency, and service delivery.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• In this role you'll be representing GE VERNOVA as liaison and resource between internal/external organizations and for assigned customers to contribute to the overall NAM POWER business service strategy.
• Foster strong relationships and serve as the single point of contact for all customer communications.
• Provide on-going Gas and Steam Turbine Product technical and business support to assigned customers and power plants.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize, while responsible for all customer invoicing/credit memo.
• Manage the customer portfolio P&L and identify opportunities for growth .
• Develop and own the site communication strategy, proactively identifying opportunities to introduce products and services that drive customer value.
• Organize pre-outage, post-outage, and outage milestone meetings with all stakeholders for each location.
• Drive the Outage 360 process and Change Order management. Collaborate with FieldCore to define project scope and serve as the lead for resolving emergent and forced outages.
• Manage the full lifecycle of On-Site and Shop repairs—from defining scope and requesting quotes to scheduling and resolving technical matters within the GEV network.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA.

Qualifications/Requirements:

• Bachelor’s degree from an accredited university or college required (or a high school diploma / GED with at least 7-10 years of relevant experience in the power generation industry)
• Minimum of 5 years of knowledge and experience within the Power Industry/Technical Field Services or Contract Management with strong Mechanical Turbine knowledge.

Desired Characteristics:

• Bachelor’s Degree preferably in a technical / Engineering Mechanical, Electrical, STEM. Master’s degree preferred.
• Experience planning and executing outages.
• Strong quality background with Black Belt certification
• Strong leadership, financial and commercial s