Jobs and Careers

Remote Support Technician - (ZR_25773_JOB)

UKRemotefull_timeVerifiedPosted 23 Aug 2025

About the role

This is a remote position.

Anticipated Hours – Monday through Friday, 8am to 4pm Mt. Laurel Township, NJ time
This role is customer facing: Both telephone and remote ticketing. The role escalates to the Advanced technician, Tech Lead or System Administrator.
Core Role:

Create/update support tickets with accurate documentation
Daily Helpdesk support and ticket management and escalation.
Office 365 support - SharePoint, OneDrive, Teams, and related applications
Advanced English reading & writing comprehension
Remote NEW PC Setup
Microsoft Outlook support - Account setup and troubleshooting
Microsoft Word and Excel - Basic support - Ribbon, printing, menu options and features
Microsoft Teams - Basic support
Windows 10 \ Windows 11 - Basic support - Monitor, Display, core feature support
Printer installation and troubleshooting
Scanning setup and troubleshooting
Internet outage basic troubleshooting
Warranty requests and RMA's

Requirements

Education & Experience
Minimum of 1-2 years of experience in IT support, helpdesk, or a similar role
Experience with Office 365 applications, including SharePoint, OneDrive, Teams, Outlook, Word, and Excel
Familiarity with Windows 10 & Windows 11 troubleshooting and basic support
Experience handling printer and scanner setup/troubleshooting
Basic networking knowledge, including internet outage troubleshooting
Experience with remote PC setup and configuration

Technical Skills
Strong knowledge of Microsoft Outlook account setup and troubleshooting
Basic proficiency in Microsoft Word and Excel (ribbon, printing, menu options)
Basic troubleshooting skills for Microsoft Teams
Ability to assist with Microsoft MFA enrollment and password resets
Experience with Remote Monitoring & Patch Management tools (e.g., reboots, updates)
Familiarity with Barracuda spam email support
Experience with backup monitoring and support
Ability to process warranty requests and RMAs

Soft Skills & Additional Qualifications
Advanced English reading & writing comprehension (critical for ticket documentation and communication)
Strong customer service skills, with experience handling customer inquiries over the phone and remote ticketing systems
Excellent problem-solving and troubleshooting abilities
Ability to document issues and resolutions accurately within support tickets
Ability to escalate complex issues to advanced technicians, tech leads, or system administrators
Organized, detail-oriented, and able to manage multiple tasks efficiently

Independent Contractor Perks