Administrative Assistant (Columbia)

Description

Overview

Catholic Charities of Central & Northern Missouri is seeking a customer-service minded addition to join our agency's administrative team and play a crucial role in providing care and creating hope. This entry-level position is responsible for fostering strong relationships with clients, volunteers, and other visitors while delivering high quality customer service. The ideal candidate is compassionate, organized, and detail-oriented. Catholic Charities is an Equal Opportunity Employer. This is a full-time (40 hr / week), non-exempt position. Employer offers medical, dental, vision, life, and long term disability benefits as well as paid holidays, paid vacation, and a matching 403(b) plan.

Summary

The Administrative Assistant plays an instrumental role in the agency’s mission advancement team by providing administrative support services for Catholic Charities of Central and Northern Missouri. This administrative position is responsible for upholding the mission and integrity of Catholic Charities as the initial point of contact for callers and visitors in the Columbia office by directing requests and connecting callers with information and services, and for collaborating with agency leadership and program staff to address challenges, nurture community relationships, and advocate for client rights/needs.

Possesses a strong commitment to the mission of Catholic Charities, including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency. The identity of the agency is clearly Catholic. As such, Catholic Charities adheres to the social and moral teachings of the Catholic Church. 

Essential Duties and Responsibilities:

Ensuring best practices for welcoming visitors that includes but is not limited to:

• Responding to the needs of stakeholders (clients, volunteers, donors, community partners, and other visitors) over the phone and in-person through the use of strengths-based, person-centered, and trauma informed approaches.
• Answering calls made to agency/site phone line during normal business hours and reviewing and forwarding voicemails received outside of normal business hours, demonstrating the ability to work independently. 
• Providing client intake or referrals for programs (internal or external) as required while maintaining strong boundaries with clients and staff members.
• Providing administrative and program support as requested.
• Coordinating with agency and program leadership to guarantee adherence to all agency policies and procedures. 

Working with agency and program leadership to complete and participate in initial and continuous orientation, training, supervision, and assessments, including annual performance evaluations, contributing to a culture of ongoing quality enhancement, growth, and sustainability.

Cultivating and sustaining positive working relationships with agency and program leadership, peers, and program staff, as well as local, regional, and national service partners, especially as it pertains to reception and administrative support of agency and program initiatives.

Expectations

• Full-time staff members are required to attend their designated work site from Monday to Friday, typically from 8:00 AM to 4:30 PM. Core working hours may be subject to change based on the specific role and the requirements of the program.
• Participates effectively as a team member through communication, cooperation, information sharing, and problem-solving.
• Attends and participates in staff trainings, meetings, activities, and programs as required.
• Utilizes common software and digital applications (Microsoft Office suite, Outlook, Teams, time- keeping software, etc.).

Supervisory Responsibilities

Supervises AmeriCorps members, interns, and volunteers as assigned

Requirements

Education and/or Experience

A high-school diploma or GED equivalent is required. A degree from an accredited college or university in a field related to Catholic Charities’ mission and services and/or experience in social services, reception, volunteer engagement, and/or customer service is preferred. Demonstrated success in working building/maintaining community relationships and knowledge of Catholic Social Teaching is preferred. Language proficiency is preferred.

Certificates, Licenses, Registrations

None required

Other Qualifications

Ability to successfully pass Family Care Safety Registry and criminal background checks and requires completion of the Protecting God’s Children VIRTUS trai