Global Sr. Customer Success & Sales Manager

As the Global Senior Inside Sales and Customer Success Manager, you will be critical in leading and managing the inside sales team while ensuring exceptional customer experiences, satisfaction, and revenue growth globally. Your primary focus will be driving inside sales initiatives, developing customer relationships, and fostering customer success to maximize sales performance and retention.

Responsibilities

• Lead and manage a global inside sales team, providing guidance, coaching, and support to achieve sales targets and deliver outstanding customer experiences.
• Develop and implement inside sales strategies and initiatives to drive revenue growth, customer acquisition, and market expansion.
• Collaborate with cross-functional teams, including Marketing, Operations, and Product Development, to align inside sales goals with overall business objectives.
• Foster strong customer relationships, act as a point of contact for key accounts in partnership with the Sr. Sales Managers and provide expert guidance to customers to drive success.
• Oversee the sales pipeline, forecast accuracy, and sales performance tracking to identify areas of improvement and make data-driven decisions to help improve sales and grow our D customers through the channel.
• Implement and monitor key performance indicators (KPIs) to measure inside sales performance and customer success metrics.
• Develop and implement training programs to enhance the skills and capabilities of the inside sales team.
• Stay updated on market trends, competitive landscape, and industry best practices to drive continuous improvement in inside sales processes.
• Prepare and present regular reports on inside sales performance, customer success metrics, and market insights to senior management.

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field (or equivalent experience).
• Proven experience in inside sales management and customer success roles, preferably in a global or multi-location environment.
• Strong leadership and managerial skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• In-depth knowledge of inside sales strategies, techniques, and best practices.
• Familiarity with sales CRM systems and sales enablement tools.
• Analytical mindset with the ability to analyze sales data, identify trends, and make data-driven decisions.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced global environment.
• Experience driving revenue growth, achieving sales targets, and building customer relationships.
• Flexibility to adapt to changing business needs and work collaboratively across teams and regions.

Requirements

The Customer Service Success Manager must:

• Know how to establish and maintain positive working relationships with other employees and communicate and interact effectively with management and team members at all levels through verbal and written means. Be a good teammate.
• Be customer service oriented, exhibiting flexibility and agility to meet customer needs.
• Employ a strong continuous improvement mentality, constantly looking to drive improvement in the effectiveness and efficiency of StoneAge work processes.
• Respond to customer needs by embracing StoneAge’s culture and business practice of providing outstanding service.
• Have a strong working knowledge of Epicor, Salesforce, DXP, jetting charts, and Microsoft Office software.
• Understand StoneAge Tools, Automated Equipment, and redistributed product and completely understand their capabilities.
• Know, develop, and follow processes and procedures for opening new accounts, changing accounts, and completing sales quotes/orders and RMA’s.
• Be organized, detail-oriented and can keep track of multiple priorities and deadlines.
• Knowledge of freight terms, customs documentation requirements, shipment tracking, and general information.
• Educate customers on the flexibility and capabilities of StoneAge products so customers are encouraged to continue using our products and services.
• Demonstrate the “Own It” Mindset
• Can develop processes and procedures for this new position as required.
  • Be a great Teammate.
  • Practice Self-Leadership
  • Deliver on the StoneAge Assurance Promise

OTHER INFORMATION

• Extended working hours may be needed at peak times or when short-staffed.
• Travel may be required

Benefits

StoneAge offers a comprehensive benefit