AVP, Technology Learning & Development

Job Description:

Role Summary/Purpose:

The AVP, Technology Learning & Development is responsible for overseeing the planning, development, and execution of technical learning programs for the Technology function. This role will focus on managing the end-to-end learning lifecycle, including needs assessment, vendor selection, curriculum development, learning deployment and management of Learning Management System, LMS. This role will also work closely with Tech leaders to ensure alignment of Tech goals and objectives with learning initiatives.    

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Partner with Tech learning leader, functional leaders, chiefs of staff, subject matter experts and others to conduct needs assessment and prioritize learning needs throughout the technology function.

• Lead strategy, design, scheduling, execution and reporting for Technology’s technical learning programs, including eLearning, microlearning, instructor led learning, learning simulations, video learning etc.

• Support the Culture and Change workstream of the Public Cloud migration and be well versed on training/learning stats

• Proactively manage multiple projects, organize workflows and prioritize work assignments to meet or exceed deadlines.

• Communicate with leadership, managers and learning participants to ensure maximum attendance levels and ROI while promoting a positive employee experience and culture of continuous learning

• Partner with Supplier Management, Sourcing, and Suppliers to ensure accurate Statements of Work, and delivery of high-quality learning programs and supplier performance.

• Manage the LMS, – ensuring seamless delivery, tracking and reporting through the LMS.

• Track and manage Learning KPIs and identify areas of improvement and propose plans for improvement.

• Other responsibilities and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree in Information Technology, Human Resources, Education, or in a related field and 5+ years of experience; or in lieu of Bachelor's degree 9+ years of experience

• 5+ years of experience in Tech learning, learning & development, or a similar role

• AWS, Cloud Technical Essentials knowledge

• Strong knowledge of LMS platforms, eLearning content development tools and learning suppliers

• Excellent written and verbal communications

• Ability to work with cross-functional teams and proven track record on building relationships and influence at various levels in the organization

• Action-oriented

• Excellent prioritization and organization skills

• Proven ability in working with contractors on big-scale learning projects

Desired Characteristics:

• Self-starter with a strong work ethic

• Masters degree preferred

• Mastery of facilitation skills, ability to communicate complex ideas in a clear and simplified manner

• Able to handle multiple priorities; initiate, lead and embed change across a large-scale organization

• Strategic thinking with ability to develop and implement actionable plans to drive business results

• Strong problem-solving skills with a demonstrated ability to evaluate situations using multiple sources of information

• Proven ability to work independently

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation an