Senior Data Analyst, Payments Platform

Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!

Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:

• Built In's 2026 Best Midsize Companies to Work For in New York City

• Built In's 2025 Best Places to Work For In New York City

• Built In’s 2024 & 2025 Best Startups to Work For In the U.S.

• Built In’s 2023 - 2025 Best Startups to Work For In New York City

• Fast Company’s Most Innovative Companies of 2022

• Business Insider’s Most Promising Consumer Startups 2022

• Forbes Fintech 50 2022

Role overview

At Brigit, Our payments platform sits at the intersection of our product pods, our banking partners and our customers’ accounts. We process millions of transactions every month with asynchronous settlement and disambiguated costs, leading to a complex paper trail. In this role, you’ll leverage product thinking and analytical expertise to monitor and scale our payments infrastructure, identify and fix inefficiencies, and drive meaningful improvements across a uniquely cross‑functional team. The work you do will have an outsized impact on the bottom line.

As the Senior Data Analyst for Payments, you’ll sit on the Data and Analytics team and be embedded within Team Money—a cross-functional group responsible for building and scaling our Payments Platform. This role and Team Money work at the intersection of Product, Engineering, Operations, Finance, and Compliance, as well as with third-party banking and processing partners. You’ll help identify and mitigate risk, optimize payment workflows, and ensure regulatory compliance. Success in this role requires strong product thinking and a clear sense of ownership over the Payments Platform.

What you’ll be doing

• Develop strategies to improve payment-processing efficiency and reduce operational risk.

• Identify opportunities to optimize our processing strategies and customer interventions. Work with stakeholders to prioritize and plan for improvement.

• Collaborate with software engineers, data science, operations, finance, and product managers to implement and measure new strategies and enhancements to the platform

• Create automated monitors to systematically detect anomalies, identify discrepancies, errors, or potential fraud, and take appropriate action.

• Conduct thorough investigations into payment-related issues, errors, and returns. Collaborating with internal teams to resolve discrepancies promptly.

• Develop and maintain detailed documentation of payment processes, procedures, and workflows. Mentor and train others on the same.

• Perform reconciliations and audits of financial data to ensure accuracy and integrity.

• Support cross-functional projects and initiatives related to payment systems and operations.

What you have

• 5+ years of experience in payment operations or a similar role within the fintech, banking, or payments industry.

• Proficiency in utilizing analytical tools and software for data analysis and reporting (e.g., SQL, Python).

• Strong understanding of payment systems, includin