Senior Lead Software Engineer Engineer Salesforce Field Services

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Salesforce Field Service Sr Lead Software Engineer, you will be responsible for designing, building, and maintaining scalable, secure, and reliable Salesforce solutions for field operations. This role involves providing technical leadership and direction to a team of developers in the creation, delivery, and integration of complex software solutions that meet business requirements.

You will work closely with cross-functional teams to gather requirements, design solutions, and ensure the successful delivery of projects. Additionally, you will participate in the design, evaluation, and selection of IT solutions for specific business needs in accordance with the architectural direction.

This professional effectively communicate the return on investment (ROI) of technical solutions that align with the customer's business objectives.

 

Location

The professional in this position may work from home in the USA.  Ideally you reside within the Central Time or Mountain Zone near Dallas Texas or Denver Colorado to conveniently meet with the Team and Clients.

The Main Responsibilities

• Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App, ensuring alignment with telecom industry requirements
• Customize Field Service Lightning components, including Work Orders, Service Appointments, and Resource Schedules.
• Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.
• Optimize scheduling and routing configurations to meet telecom-specific field service needs.
• Participate in end-to-end implementations, including requirements gathering, solution design, development, and deployment.
• Conduct workshops to align technical solutions with business goals and KPIs.
• Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.
• Identify and implement process improvements leveraging AI and analytics to optimize field service efficiency.
• Work closely with business stakeholders to translate telecom field service requirements into technical specifications.
• Deliver training and documentation for end-users and administrators
• Effectively communicates  and presents to both technical and nontechnical stakeholders the technical benefits of the solutions along with the alignment with the overall business objectives. 
• Understand and communicates the return on investment of the overall solutions

What We Look For in a Candidate

• Five years of Salesforce development experience building LWC, Flows, Triggers, Visualforce pages, Apex classes, SOQL, Custom objects etc.
• Two plus years of experience in Salesforce Field Service and SFS Mobile App development
• Salesforce developer/architect certification is a plus
• Eight plus years of software development experience
• In depth knowledge of Salesforce development best practices, processes, governor limits etc.
• Experience with Service Cloud, advanced apex coding, controllers, triggers, platform events
• Integration experience using REST/SOAP APIs and middleware (e.g., MuleSoft or Informatica).
• Automate the deployments by building the CI/CD pipelines using the Lumen DevSecOps toolchain and processes
• Integrate apps with enterprise monitoring tools, support systems, log platforms and build system health dashboards for visibility and traceability
• Experience building applications with Java, Spring Boot, .Net or other related technologies
• Experience building distributed applications utilizing Apache or Confluent Kafka
• Working knowledge of AppDynamics, BigPanda & Splunk for monitoring, alerti