Attraction Ambassador- Eiffel Tower - Part Time (Paris LV)

JOB SUMMARY: 

The Ambassador – Eiffel Tower is responsible greeting customers and sharing the history of the Las Vegas Eiffel Tower in relation to the original in Paris, France. The ambassador must be comfortable riding in a small elevator for an extended length of time, escorting valued guests to and from the Viewing Deck. Must possess clear communication skills to direct guests clearly and professionally. Ambassadors will provide the Best-In-Class customer service to ensure the guest experience is flawless from start to finish. 

 KEY JOB FUNCTIONS: 

• Follow the basic principles of Safety, Courtesy, Show, and Capacity as they relate to the Eiffel Tower. 

• Inform lead/supervisor of any guest or system related problems during their shift. 

• Assist in interactions with VIP or Group guests. 

• Works in collaboration with other employees to create a safe, exciting experience for the Eiffel Tower guests. 

• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and gaming regulations. 

• Actively involved in Total Service initiatives. 

• Must be able to work various shifts and hours to include holidays and weekends. 

• Stays informed of property promotions, programs, and amenities. 

  Age Requirements: 21 

Work Cards Required: N/A 

Elevator operator-on the ascent the operator must be able to speak clearly to the passengers and give them pertinent information about our Eiffel Tower and how it compares to the original Tower. This speech must be memorized. The Ambassadors must also be able to answer guests’ questions about the Tower and surroundings. The ambassador must also have knowledge of how to handle bio spills as some guests do get ill on the elevator. On the descent, the ambassador must be able to chat with guests and suggest other outlets such as the different shows, restaurants, and attractions on all Caesars properties. 

Tower-Must maintain a constant guest count of how many are on the viewing deck at any one time (cannot exceed 96). Manages queue line to prepare quests for the descend (no more than 10 at a time per elevator). Must be able to read the anemometer and understand high wind limitations to prepare tower shutdown for guest comfort and safety. If wind speeds exceed 39 mph, then the Ambassador must prepare guests to exit the viewing deck. 

VIP level-This entrance is on the casino level and is for VIP casino guests and guests requiring assistance -such as ADA guests. The ambassador is responsible for contacting the elevator operator and letting him/her know that they have a VIP or an "Assist" waiting to go to the top. 

Ticket Validator: - Knowledge of ticket offerings and ability to understand minimal level of technical ability in operating ticket scan device. This position also acts as an ambassador not only to the attraction, but for the casino in assisting and directing guests, accordingly. 

 Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments). 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

Caesars Entertainment reserves the right to make changes to the job description whenever necessary. 

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

As part of our award winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests have come to exp