OPS FAMILY SUPPORT WORKER - 64906246

Requisition No: 845840 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64906246

 Pay Plan: Temp

Position Number: 64906246 

Salary:  $19.49 Hourly 

Posting Closing Date: 02/09/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH - CHD BROWARD COUNTY

OPS FAMILY SUPPORT WORKER - 64906246

KIDCARE OUTREACH PROGRAM

OPEN COMPETITIVE OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

 

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan.
We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

 

DESCRIPTION

• Provide customer service by answering the 954-INSURES line to assist consumers with the Florida KidCare application process.
• Answer incoming calls, retrieve messages, return calls, and assist with online applications.
• Identify and resolve Florida KidCare technical issues as requested.
• Serve as the local source of customer service information for community-based organizations and consumers in Broward County. 
• Distribute Florida KidCare materials to community organizations, schools, childcare providers, places of business and civic leaders.  
• Mail or hand deliver marketing materials or promotional items as requested.
• Assist in stocking and having readily available large quantities of all Florida KidCare materials, such as postcards, brochures, posters, applications, promotional items, and other information needed by community partners in Broward County who are assisting with Florida KidCare outreach. 
• Attend community events and provide educational presentations to the community about the Florida KidCare Program.
• Serve as the local client advocate for families, via phone or in person, for the identification of Florida KidCare issues. Refer such issues to the appropriate Florida KidCare Program Office.
• Update database and electronic logs by typing in data for incoming calls, client services, applications submitted, events attended, and materials distributed.
• Collaborate with the outreach team t